Customer Service Representative (Bilingual/Monolingual)

Amerit Consulting is an extremely fast-growing staffing and consulting firm. They are seeking a Customer Service Representative (Bilingual/Monolingual) to provide support to consumers by answering calls and ensuring compliance with performance standards and policies.

Responsibilities:

• Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy, procedures, and protocols, including but not limited to the confidentiality and privacy policies
• Track and document all inquiries using the applicable systems
• Meet Quality Assurance (QA) and other key performance metrics
• Facilitate the fulfillment of caller requests for materials via mail, email, or download
• Transfer/refer consumers to appropriate entities according to the established guidelines
• Escalate calls or issues to the appropriate designated staff for resolution as needed

Requirements:

• Education: At least HS diploma OR GED. (Proof of education is a must)
• Must have 2-3 years of Customer Service experience within the healthcare/insurance/pharma call center industry
• Primary Languages - Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalog, English, Spanish