Aegis Ventures partners with entrepreneurs and industry leaders to launch transformative companies in digital health and artificial intelligence. As a Customer Success Specialist, you will support health systems and providers through onboarding and training, fostering strong relationships to ensure customer satisfaction and success.

Responsibilities:

Support the client onboarding process, from leadership conversations, clinical workflow integration, to go-live support
Deliver engaging, hands-on training to healthcare providers and clinical staff (in-person and virtually) and provide support for live customers
Build strong, long-term relationships with clients; serve as their go-to resource for best practices, product usage, and troubleshooting. Monitor key success metrics and growth, maintaining high customer satisfaction
Drive adoption and expansion opportunities by understanding each client’s unique needs and aligning them with our solutions

Customer Success Specialist

Key skills

About this role

Responsibilities: