AI Forward Deployed Engineer - Manager

Magical is an innovative company leading the shift to agentic work with their AI platform that enhances workplace efficiency. The AI Forward Deployed Engineer - Manager will lead a team in designing workflows and act as a liaison between customers and the engineering team to improve the platform.

Responsibilities:

• Manage FDE's who design and orchestrate agentic workflows by combining AI prompting with Magical’s multi-agent platform, extending its capabilities to solve complex, customer-specific challenges
• Act as a technical bridge between customers and Magical’s product and engineering teams, capturing real-world feedback and translating it into platform improvements
• Diagnose and resolve issues across deployments, integrations, and performance optimizations, ensuring reliability in high-stakes environments like healthcare
• Shape the internal playbook by building tools, documentation, and reference implementations that accelerate future customer rollouts and scale Magical’s multi-agent ecosystem