Research Assistant/Customer Service Representative/Clinical Research Coordinators

We are seeking engaging and detail-oriented Moderators to facilitate research sessions with participants from the general public. This role is responsible for ensuring a positive participant experience while collecting high-quality, unbiased data in accordance with established research protocols.

Key Responsibilities

• Facilitate research studies, interviews, and testing sessions with recruited participants.
• Guide participants through study activities while ensuring adherence to client protocols and research guidelines.
• Collect accurate, objective, and high-quality data throughout each session.
• Create a professional and comfortable environment that supports participant engagement and study success.
• Ensure participant privacy, confidentiality, and safety at all times.
• Follow established security procedures for handling, storing, and transmitting collected data.
• Maintain accurate documentation and support project teams in meeting research objectives.
• Uphold quality standards and ensure all activities align with project expectations and compliance requirements.

Qualifications

• Strong interpersonal and communication skills.
• Ability to follow detailed procedures and protocols.
• Experience in research, customer-facing, or facilitation roles is preferred.
• Excellent attention to detail and organizational skills.
• Ability to maintain confidentiality and professionalism in all participant interactions.