Director, Inside Enterprise Account Management, Comcast Business

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Director, Inside Enterprise Account Management (IEAM) is responsible for setting the strategic vision, direction, and performance standards for the Inside Enterprise Account Management (IEAM) organization supporting existing Comcast Business customers with less than $3,500 in monthly estimated telco spend. This role leads a multi-level organization of IEAM leaders and account management professionals responsible for expanding, retaining, and deepening customer relationships through strategic account planning, solution selling, and disciplined execution. Defines long-term growth strategies, coverage models, sales capacity plans, and operational processes that accelerate revenue growth, improve customer engagement, and deliver a superior customer experience. Partners closely with senior Sales, Finance, Operations, Marketing, Sales Engineering, Legal, Service Assurance, and regional leadership to align priorities, remove barriers, and scale a high-performing national inside sales and account management function. Ensures operational plans are aligned with business objectives, contributes to functional strategy development, and has a broad impact on business results through leadership of managers and professional employees.

Job Description

Core Responsibilities

• Set the strategic direction for the IEAM organization to drive revenue growth, account penetration, retention, and customer satisfaction across assigned Enterprise customer segments. 
• Lead, coach, and develop a multi-level team of managers and Inside Enterprise Account Managers, building a strong leadership bench and a culture of accountability, performance, inclusion, and continuous improvement. 
• Establish scalable operating rhythms, performance standards, coaching models, and inspection processes to improve sales execution, funnel management, forecast accuracy, and quota attainment. 
• Develop and execute customer coverage, segmentation, account assignment, and sales capacity strategies that maximize penetration of existing Enterprise customers with less than $3,500 in monthly telco spend. 
• Guide managers and teams in building strategic account plans that identify incremental revenue opportunities, protect embedded base services, improve renewal outcomes, and expand multi-product adoption. 
• Guide managers and teams in building strategic account plans that identify incremental revenue opportunities, protect embedded base services, improve renewal outcomes, and expand multi-product adoption. 
• Provide strategic leadership for solution selling across Comcast Business products and services, including Broadband, Managed Services, Advanced Voice, Metro Ethernet, security, and other emerging solutions. 
• Own organizational performance against annual revenue, retention, sales productivity, participation, customer experience, and operational excellence objectives. 
• Lead long-term planning for quota design, compensation inputs, reporting, tools, process improvements, onboarding, training, and change management required to scale the IEAM model nationally. 
• Represent the IEAM organization in executive-level discussions, business reviews, and cross-functional planning forums; communicate priorities, risks, opportunities, and results with clarity and influence. 
• Stay current on competitive trends, customer needs, market dynamics, and emerging technologies to ensure the organization effectively positions Comcast Business solutions in the marketplace. 
• Consistently exercise independent judgment and discretion in matters of significance. 
• Maintain regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary. 
• Perform other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Leadership, Revenue, Sales, Sales Funnel Management

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

10 Years +

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.