Business Insights Analyst

Unilode Aviation Solutions is focused on enhancing their analytics capabilities, and they are seeking a Business Insights Analyst to play a key role in this effort. The analyst will deliver actionable insights through data storytelling and collaborate with various internal teams to support data-driven decision-making.

Responsibilities:

• Partner with Customer Relationship Managers (CRMs) and Customer Account Directors (CADs) to understand customer performance priorities, operational challenges, and reporting requirements
• Deliver insightful analysis and performance reporting that supports strategic customer discussions, business reviews, and continuous improvement initiatives
• Own the end-to-end customer performance reporting cadence, including data extraction, analysis, dashboard preparation, insight generation, and stakeholder follow-up actions
• Translate complex operational and commercial data into clear, actionable business insights tailored to both technical and non-technical audiences
• Support customer business reviews by identifying trends, root causes, risks, and improvement opportunities across customer performance metrics and KPIs
• Promote and encourage the adoption of self-service reporting and analytics capabilities across Customer Success teams
• Ensure customer deliverables are completed accurately, professionally, and within agreed timelines
• Take ownership of identifying, highlighting, and escalating data quality issues impacting reporting accuracy, customer performance insights, or operational decision-making
• Work collaboratively with internal teams to drive improvements in data integrity, consistency, governance, and reporting standards
• Support the documentation of reporting logic, governance standards, processes, policies, and user guidance materials relating to analytics and self-service reporting solutions
• Ensure transparency with stakeholders regarding outstanding issues, dependencies, risks, and progress updates
• Contribute to the development and enhancement of scalable, governed analytics products and reporting frameworks
• Support initiatives focused on automation, optimisation, and reduction of manual reporting activities where possible
• Collaborate closely with the wider BAPE team, Customer Success teams, operational stakeholders, and product owners to support business priorities and analytics initiatives
• Manage stakeholder expectations effectively by providing clear communication around deliverables, priorities, dependencies, and timelines
• Support customer-specific and internal rollouts of new analytics products, reporting features, dashboards, and digital capabilities
• Participate in cross-functional projects and initiatives that improve customer visibility, operational performance, and reporting maturity across the organisation
• Build strong working relationships across functions to encourage collaboration, knowledge sharing, and alignment of business objectives
• Demonstrate commercial awareness by proactively identifying opportunities where analytics and insights can add measurable business value
• Support the ongoing evolution of Unilode’s analytics capability through continuous learning, experimentation, and adoption of new tools and technologies
• Share knowledge, analytical techniques, best practices, and lessons learned with peers to help drive higher standards across the analytics community
• Contribute to the development of KPI frameworks, performance metrics, and data visualisation standards
• Assist in building intuitive dashboards and scalable reporting solutions using Power BI and related technologies
• Support the use of AI-enabled capabilities, automation opportunities, and modern analytics approaches where appropriate
• Deliver work with a strong focus on quality, accuracy, accountability, and continuous improvement
• Operate effectively within a high-pressure, fast-paced global environment with competing priorities and evolving business requirements
• Maintain organised and structured ways of working to ensure deliverables are completed efficiently and consistently
• Support additional business, reporting, or analytics activities as required by the Business Insights Manager or wider BAPE leadership team
• Demonstrate flexibility and adaptability in supporting evolving customer, operational, and business needs

Requirements:

• Experience working with KPIs, reporting, analytics, or performance management within a customer-focused environment
• Strong capability in translating complex analytical findings into meaningful business insights and presentations
• Experience managing stakeholders across multiple levels and functions
• Experience working with Power BI and SQL
• Strong analytical and problem-solving capability with the ability to identify trends and root causes
• Experience working within fast-paced, dynamic business environments
• Strong communication and interpersonal skills
• Experience collaborating within cross-functional teams
• Degree level qualification (BSc or equivalent)
• Experience presenting insights directly to customers or external stakeholders
• Experience with Databricks, Python, Git, or cloud-based database solutions
• Experience working with SharePoint and Microsoft 365 applications
• Exposure to Agile, SCRUM, JIRA, or Confluence methodologies
• Understanding of AI-enabled analytics or coding practices
• Project management exposure or qualifications such as PRINCE2, ITIL, or Lean methodologies
• Strong commercial and business awareness
• Strong analytical and quantitative capability
• Excellent presentation and data storytelling skills
• Ability to communicate effectively with both technical and non-technical audiences
• High attention to detail and commitment to data accuracy
• Strong stakeholder management and influencing capability
• Self-motivated with a proactive and solution-oriented mindset
• Ability to prioritise effectively and manage competing demands
• Curiosity-driven approach to problem-solving and continuous improvement
• Excellent Microsoft Office and reporting tool capability
• Ability to rapidly prototype dashboards and analytics solutions
• Collaborative approach with strong peer-to-peer knowledge sharing capability
• Eagerness to learn emerging technologies and analytics techniques