Product Experience Owner - Verint Operations Manager

Gainwell Technologies is a company focused on solving business challenges and enhancing operations. They are seeking a Product Experience Owner to manage the operational product experience for the Verint Operations Manager platform, acting as a liaison between technology and operational leadership to optimize workflow and task execution.

Responsibilities:

• Own and manage the operational roadmap for Verint Operations Manager, including workflow standardization and optimization initiatives
• Define enterprise standards for task design, workflow structure, prioritization, and execution governance
• Translate operational execution requirements into platform capabilities, configuration standards, and system requirements
• Ensure operational workflows align with performance, compliance, and service-level expectations
• Maintain strong documentation discipline, including operational standards, configuration guidance, and platform runbooks
• Serve as a trusted advisor and subject matter expert to operational leaders and execution teams
• Act as the primary liaison between CX stakeholders and Technology Product Owners, ensuring shared understanding of business needs, performance intent, and platform capabilities
• Partner with Technology Product Owners during sprint planning, backlog grooming, and delivery execution
• Review analyst and vendor deliverables for quality, alignment to standards, and operational feasibility
• Provide guidance and mentorship to Operational Analysts supporting Operations Manager initiatives
• Communicate complex quality and analytics concepts in clear, executive ready language to support leadership decision making
• Operate effectively in an agile, matrix based environment

Requirements:

• Bachelor's degree in Business Administration, Operations, Information Systems, or related field, or equivalent relevant experience
• Extensive experience in back-office operational execution environments
• Demonstrated experience providing operational product ownership or business consulting for enterprise workflow or task management platforms
• Strong experience working at the intersection of operations and technology across complex, multi-account environments
• Deep experience with Verint Operations Manager or comparable workflow orchestration solutions
• Proven ability to standardize, optimize and scale operational execution models across multiple lines of business