Applied SystemsRemote
Associate Customer Success Manager
United States of America
Full Time
2 hours ago
$60,000 - $85,000 USD
No H1B
Key skills
Customer Relationship ManagementSalesforceTableauMicrosoft OfficeInsurance Industry KnowledgeAICRMCommunicationCustomer Success
About this role
Applied Systems is a company transforming the insurance industry by providing innovative software and services. They are seeking an Associate Customer Success Manager to join their team, focusing on developing customer relationships and supporting customer retention and success.
Responsibilities:
- Deliver exceptional customer service to drive retention and NPS
- Build trusted customer relationships and set clear expectations
- Lead QBRs and Strategic Success Planning discussions
- Monitor customer health, engagement, and product adoption
- Partner across teams to resolve issues and support growth
Requirements:
- 1–3 years of client-facing, support, or professional services experience
- Strong communication skills with a customer-first, empathetic approach
- Familiarity with Salesforce or other CRM platforms
- Detail-oriented with an interest in leveraging AI to improve efficiency
- Insurance industry knowledge or experience
- Strong problem-solving skills with a focus on delivering customer value
- Ability to analyze customer needs and recommend effective solutions
- Beginner to intermediate skills with MS Office, Salesforce, and Tableau