Public Sector Customer Success Manager

Vanta is a company dedicated to helping businesses earn and prove trust through continuous security monitoring. As a SLED Customer Success Manager, you will manage high-value public sector accounts, acting as a trusted advisor to drive value realization, retention, and growth through strategic planning and collaboration.

Responsibilities:

• Manage high-touch, SLED accounts serving as the primary client advocate and success owner
• Drive cross-functional coordination across multiple teams – including Product, Engineering, Security, and Legal – to ensure the successful onboarding, delivery, and implementation of Vanta at key accounts
• Serve as a trusted advisor to customers, aligning Vanta’s roadmap and security outcomes with mission needs, industry trends, and executive-level priorities
• Partner with Public Sector Account Managers to co-build and execute multi-year account plans, ensuring adoption milestones, expansion paths, and business outcomes are clearly defined and delivering values
• Lead onsite and virtual Executive Business Reviews (EBRs) at both pre- and executive-levels to reinforce value delivery and strategic alignment
• Proactively identify churn risks and successfully mitigate while identifying expansion opportunities using data insights and customer health metrics
• Act as a voice of the customer at scale, influencing Vanta’s product roadmap, GTM strategy, and support model to better serve public sector enterprises
• Travel at least once per month for onsite client visits, executive alignment, and strategic planning sessions

Requirements:

• 8+ years of customer success experience, including previous Public Sector CSM roles supporting large, complex organizations with IT modernization, delivery, and adoption
• Proven success managing high-value SLED and enterprise accounts, leading to customer satisfaction, renewals, and account growth
• Deep understanding of public sector procurement and compliance frameworks, including GovRAMP, NIST, CJIS, and related security and privacy requirements
• Strong executive presence and communication skills, with experience engaging senior public officials, agency executives, and program leaders to align security, technology, and mission goals
• Expertise in SaaS and GRC solutions, serving as a trusted advisor on risk management, industry best practices, and emerging regulatory trends
• Ability to quantify and articulate business value through ROI analysis, performance metrics, and outcome-based reporting that aligns with mission and compliance objectives
• Experience driving customer success through transformation and modernization initiatives, guiding public sector customers through the adoption of cloud and security technologies to achieve measurable impact
• Track record of cross-functional influence, partnering closely with Sales, Product, Engineering, Legal, and Compliance teams to deliver tailored success plans and drive customer expansion
• Demonstrated ability to translate technical and regulatory concepts into actionable strategies for non-technical stakeholders
• Strong analytical, strategic thinking, and storytelling skills, using data-driven insights to proactively identify risks and opportunities for growth
• Experience advocating for the voice of public sector customers, influencing product roadmaps, and contributing to customer advisory boards or industry working groups
• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact
• Must be authorized to work in the U.S. without the need for current or future employer sponsorship