Bank Customer Service Representative - Mid-shift

MCI is one of the fastest-growing tech-enabled business services companies in the USA, and they are seeking a proactive and customer-focused Bank Customer Service Representative to join their team. This role involves providing vital support to clients, responding to inquiries, resolving account issues, and guiding customers on banking products and services.

Responsibilities:

• Respond promptly to customer calls and online inquiries
• Investigate and resolve account-related issues
• Provide guidance on banking products and services
• Accurately document all customer interactions

Requirements:

• High School Diploma/GED
• Must be authorized to work in the country where the job is based
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
• Job offers are contingent on background/security investigation results
• Must be willing to submit to drug screening
• 1–2 years of customer service experience (banking preferred)
• Strong numeracy and communication skills
• Availability for evening or extended hours