Customer Service Representative

Rich Products Corporation is a family-owned food company dedicated to inspiring possibilities. The Customer Service Representative position will work with brokers, field sales, distribution centers, and internal associates to manage the service requirements of customers efficiently and cost-effectively.

Responsibilities:

• Receive & respond to inquiries from customers, brokers, field sales and internal associates in regards to order status, products, pricing, promotions and forecast information
• Perform troubleshooting and develop permanent solutions
• Process customer orders and manage order data integrity
• Support maximum order fulfillment activities by collaborating with fellow CS&L associates
• Coordinate required distribution activities and notify customers regarding order fulfillment
• Develop and leverage relationships with Third Party distribution partners
• Support the Customer Service & Logistics organization with departmental projects
• Ensure customer expectations are understood and met
• Interpret company policies / procedures and enforce compliance
• Special projects as needed

Requirements:

• Bachelor's degree in business or related field with 1+ year business experience to include customer service
• Strong written and verbal communication skills (interpersonal skills)
• Demonstrated problem-solving skills and trouble-shooting skills
• Demonstrated ability to multitask and work under pressure
• Strong decision-making skills
• Demonstrated ability to work in a team atmosphere
• Strong PC proficiency to include Microsoft Office Word, Excel, PowerPoint (Access preferred)
• Spanish and/or French language skills preferred
• SAP or related systems experience preferred
• Flexibility