Customer Service Rep – Financial (Remote)

Concentrix is hiring a remote Customer Service Representative – Financial to support customers and deliver customer experiences for a well-known brand. The role includes inbound support, resolving basic technical issues, maintaining customer information, and offering additional products or services.

Responsibilities:

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

Requirements:

• 6+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)
• 1+ year of customer service experience
• A high school diploma or GED
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position