Founders Associate (German speaker)

Brickwise is a dynamic company seeking a Founder's Associate who will work closely with the CEO and COO. This role involves owning customer success and onboarding, understanding complex systems, and driving operational improvements across the business.

Responsibilities:

• Partner directly with the CEO and COO on the highest-impact priorities across the business
• Own customer success and onboarding (your first focus):get new customers live, drive adoption, monitor health, and expand accounts
• Rapidly understand complex systems across product, sales, finance, and operations — and move fluidly between them
• Identify gaps, inefficiencies, and risks before they become visible problems, and drive them to resolution
• Build what's missing — operational and financial reporting, customer-health tracking, and the processes a scaling company needs
• Be a credible bridge between customers, engineers, and leadership, even when requirements aren't fully specified
• Produce clear documentation, analysis, and recommendations that leadership can act on
• Onboarding a new customer end to end — data migration, configuration, and go-live — and then designing the process so it scales
• Owning a set of customer relationships: their success, retention, and expansion
• Standing up financial and operational reporting where none exists
• Shaping a go-to-market experiment — and measuring whether it worked
• Supporting a structural, legal, or fundraising workstream by coordinating inputs across functions
• Diagnosing why a process is failing — internal or customer-facing — and building a better one