Senior Digital Product Manager, Pickup Visibility

Federal Express Corporation is seeking a Senior Digital Product Manager to lead cross-functional teams in delivering customer-centric solutions aligned with company strategy. The role involves owning product domains, understanding customer pain points, and driving results through collaboration and strategic execution.

Responsibilities:

• Own the vision, strategy, and roadmap for a critical product area or customer journey
• Lead discovery work—customer interviews, competitive research, and data analysis—to identify opportunities
• Collaborate closely with engineering, design, marketing, and operations to build and launch solutions
• Define and track KPIs to evaluate feature success and inform iteration
• Drive prioritization across competing demands and communicate rationale clearly to stakeholders
• Influence cross-functional leaders and executives to gain buy-in on product direction
• Mentor junior PMs and support organizational learning and best practices
• Own the vision, strategy, roadmap, and execution for Pickup Visibility including pickup tracking, status lifecycle, notifications, ETA experiences, and exception communications across all pickup channels
• Serve as the Pickup product lead for visibility capabilities, partnering closely with the broader FedEx Visibility organization to align on shared platforms, event services, customer communications, and roadmap priorities
• Define and deliver visibility experiences for customers, customer service, and operations teams that provide timely, accurate, and actionable information throughout the pickup lifecycle
• Partner with Pickup Operations, Dispatch, Engineering, and Architecture teams to translate operational events and pickup execution milestones into customer-facing and operational visibility experiences
• Establish and optimize the pickup event model, status framework, KPIs, and measurement strategy to improve customer confidence, visibility adoption, ETA accuracy, and reduce pickup-related support contacts
• Lead cross-functional prioritization and execution across Product, Engineering, UX, Analytics, Operations, Customer Service, and Visibility teams to continuously improve pickup transparency and operational awareness

Requirements:

• Bachelor's degree in Business, Economics, Computer Science, Engineering, or related field
• 4 years of experience in product management, business analysis, or related field
• Demonstrated ability to manage stakeholder relationships, facilitate communication, and drive execution
• Strong analytical skills with experience in data interpretation, market research, and business case analysis
• Excellent verbal and written communication skills with experience preparing executive-level presentations
• 5+ years of product management experience delivering customer-facing digital products
• Experience owning complex customer journeys, workflows, or product capabilities
• Demonstrated success defining product strategy and translating vision into execution
• Strong analytical, communication, and stakeholder management skills
• Experience working in agile product development environments
• Ability to influence cross-functional teams and senior stakeholders
• Owned or contributed to tracking, notifications, ETA, customer communications, and other event-driven customer journeys
• Background in logistics, transportation, supply chain, delivery, or post-purchase product domains
• Ability to translate operational workflows and real-time events into intuitive, customer-facing product experiences
• Familiarity with event-driven architectures, messaging systems, and customer communication platforms
• Experience supporting both B2B and B2C customer journeys
• Experience with APIs, integrations, and platform-based products
• Strong understanding of customer research, behavioral analytics, and experimentation frameworks