Senior Customer Success Manager - Quora (Remote)

Quora is a privately held, remote-first company dedicated to growing the world's collective intelligence through its platforms. They are seeking an experienced Customer Success Manager to support their Quora product, managing advertiser relationships and optimizing ad campaigns for success.

Responsibilities:

• Autonomously manage a portfolio of advertising clients
• Provide strategic guidance and action upon opportunities within accounts with a goal of scaling revenue
• Troubleshoot and answer questions related to campaign delivery and optimization
• Conduct quarterly business reviews, campaign wrap up presentations and regular check-in calls with advertisers
• Share learnings and best practices internally and externally
• Forecast and track key account data for internal projections

Requirements:

• Availability for meetings and impromptu communication during Quora's 'coordination hours' (Mon-Fri: 9am-3pm Pacific Time)
• 5 years of experience managing advertising campaigns from either client or publisher side, preferably experience running search and social campaigns
• Demonstrated experience managing enterprise-level clients, with strong hands-on execution capability, and direct experience operating in the North American market
• Exemplary verbal, written, and listening communication skills with clients at all levels of seniority up to the C-level with the confidence and tact to respectfully challenge clients on strategic decisions
• Comfortable working with beta products and serving as the point of contact to troubleshoot technical and account issues
• Hands on experience managing, optimizing and planning performance campaigns
• Ability to translate analytics into insights and recommendations to determine which content and creatives are working or could be improved
• Action bias, ability to be a self-starter, overcome barriers and work collaboratively in a fast paced, challenging environment
• Previous experience with sales tools such as Salesforce and Apollo.io
• Previous experience with paid ad campaigns on Meta, LinkedIn, Reddit, Google and/or Pinterest