Contract Product Manager

Gauge is an insights agency working with top brands, non-profits, and organizations, and they are seeking a Contract Product Manager to own execution across product, engineering coordination, and go-to-market readiness. The role involves managing development processes, ensuring compliance, quality assurance, and maintaining documentation while coordinating with internal stakeholders and clients.

Responsibilities:

• Translate strategic priorities into clearly scoped development tasks with acceptance criteria and timelines
• Run sprint planning, standups, and retrospectives (or whatever lightweight process fits a small team)
• Maintain a living product roadmap and ensure the team is working on the highest-impact items
• Track and unblock dependencies. Be the person who notices when something is stalled before it becomes a problem
• Serve as the primary point of coordination between the Managing Director and the engineering team (in-house developer, plus external agency)
• Own the operational side of client-facing compliance work: data protection impact assessments, security questionnaires, governance documentation, and responsible AI assessments
• Coordinate with the engineering team to ensure technical claims in compliance documents are accurate and current
• Maintain a single source of truth for security and data handling documentation — ensuring consistency across all client-facing materials
• Track compliance roadmap items (e.g., SOC 2 Type I certification) and keep them moving
• Stay current on GDPR, data protection, and AI governance requirements relevant to the product
• Define and maintain a QA process for new features and releases. This doesn't mean you're the sole tester — it means you own the process and ensure nothing ships without appropriate validation
• Build and maintain test plans for core platform workflows: survey creation, consent flows, data ingestion, profile interactions, and client-facing conversational interface
• Coordinate user acceptance testing with internal stakeholders before client-facing releases
• Own the bug triage process — prioritize, assign, and track resolution
• Prepare and maintain demo environments for client presentations and sales conversations
• Build demo scripts and talk tracks that showcase the product's capabilities for different audiences (marketing teams, insights teams, procurement/compliance)
• Ensure the demo environment reflects current product capabilities and is free of bugs or stale data
• Support the Managing Director in client-facing meetings by preparing materials, anticipating technical questions, and providing backup on product details
• Maintain internal product documentation: feature specs, architecture decisions, data flow diagrams, and API documentation
• Keep client-facing materials (security docs, data handling summaries, platform overviews) updated as the product evolves
• Create and maintain onboarding materials for new team members or stakeholders
• Monitor platform health and usage patterns. Flag issues before clients notice them
• Manage the feedback loop: capture client feedback, synthesize it into actionable insights, and ensure it informs the roadmap
• Coordinate cross-functional work that doesn't have a clear owner — if it falls between engineering, sales, and strategy, it's yours
• Identify process gaps and build lightweight systems to fill them. The goal is a team that can operate smoothly without the founder in every conversation