Community Engagement Specialist

BluWave-ai is a mission-driven company focused on harnessing AI-driven solutions to accelerate clean energy adoption. They are seeking a Community Engagement Specialist to enhance customer support and manage social media interactions, fostering a positive community environment.

Responsibilities:

• Respond to customer inquiries, feedback, and concerns through various channels (email, live chat, social media)
• Provide friendly and clear guidance to customers on how to use our products and address basic questions or issues
• Escalate more complex or technical issues to the engineering team for resolution, ensuring customers are kept informed throughout the process
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided
• Create and manage engaging content on social media platforms like Instagram, Facebook, TikTok, and Reddit to promote the brand and foster community interaction
• Respond to comments, questions, and feedback from customers and followers on social media, creating a positive and welcoming environment
• Monitor social media conversations and customer sentiment, sharing insights with the team to help improve products and services
• Collaborate with the marketing team to develop campaigns and content that resonate with our community
• Help build and nurture relationships with customers, making them feel valued and heard