Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director, Innovation & Network Optimization in Merchant Services, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs—while serving on the leadership team of the Payment Network Office as a key driver of network strategy, regulatory readiness, and emerging payments initiatives.

Job responsibilities

Oversees the product roadmap, vision, development, execution, risk management, and business growth targets, including cross-LOB growth initiatives
Partners with Legal, Compliance, Risk, and other enterprise stakeholders to develop strategies that address emerging legal and regulatory issues in the payments space
Partners closely with CIB, CCB and ICB stakeholders to drive cross-LOB alignment on key priorities and initiatives to ensure coordinated outcomes and achievement of shared business objectives.
Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation, including partnership with enterprise stakeholders on new and emerging payment initiatives.
Required qualifications, capabilities, and skills
10+ years of experience or equivalent expertise delivering products, projects, or strategy within payments
Extensive knowledge of the payment networks and merchant acquiring space.
Experience with strategic planning, product development and data analytics
Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Experience driving change within organizations and managing stakeholders across multiple functions

Preferred qualifications, capabilities, and skills

Recognized thought leader within a related field

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Product Director, Innovation & Network Optimization-Payments-Executive Director

Key skills

About this role