Solutions Engineer

Location: Remote (NAMER)

Reports to: Head of Client Solutions

About us:

The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography.

Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class , AOR and Global products, means it has never been easier to seize the global hiring opportunity.

We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together.

Role Summary

Multiplier is building a world-class Solutions Engineering function to bridge real-world customer and operational needs with Product & Engineering execution. As a Solutions Engineer, you will partner across Sales, Implementation, CX/CS, Operations, Compliance, Finance, Partnerships, Product, and Engineering to design solutions that are product-first, compliant, and scalable.

This is a high-impact role focused on translating complex requirements into clear solution designs, validating feasibility, and turning repeatable approaches into standards the organization can execute consistently. SEs are the connective tissue between Product and the field, ensuring Multiplier’s product is the winning strategy for every deal and every customer journey.

Core Responsibilities

1) Design and validate scalable solutions for complex needs

• Lead structured discovery for complex use cases across the customer lifecycle and internal operations.

• Design recommended solution approaches with clear tradeoffs, constraints, risks, and dependencies.

• Validate feasibility with Product and Engineering and drive alignment across stakeholders.

2) Ensure solutions are product-first and operationally runnable

• Default to scalable approaches aligned to product capabilities, roadmap, and architecture.

• Identify risks early (compliance, operational impact, supportability) and propose mitigation plans.

• Provide structured pushback on non-scalable requests and propose viable alternatives.

3) Create reusable solution assets and enablement

• Document solution designs as reusable templates, patterns, and reference materials.

• Contribute to playbooks, checklists, and enablement for Sales, Implementation, CX, and Operations.

• Help define “what’s supported” vs. “what requires escalation,” improving consistency and reducing repeat escalations.

4) Provide structured inputs into product planning

• Translate field requirements into clear, high-quality product inputs (gaps, parity needs, workflow improvements, integration needs).

• Quantify impact where possible (revenue, risk, operational effort, customer experience).

• Design solutions that ensure requirements are well-defined and actionable for PMs.

5) Build and apply domain expertise across global employment and payroll

• Maintain and develop working knowledge across:

  • Global Employer of Record (EoR)

  • Global Payroll

  • Global Contractor of Record (CoR)

  • Global HR/Payroll systems

  • Global HR value-added services

• Contribute to strategic initiatives such as productizing strategic countries, improving onboarding experiences, scaling COR/freelancer workflows, and enabling partner/embedded models.

Expectations

1. You Always Lead with Product

• You never propose service-heavy solutions when product capability exists or should exist.

• You push the organization toward product depth, parity, and scalability.

2. You Improve Alignment Between Product ↔ Sales ↔ Implementation ↔ Active Customers

• You reduce confusion around “what is possible.”

• You increase consistency of solutioning across the region for all business teams.

3. You Bring Clarity to Complex, Multi-Domain Scenarios

• You simplify EOR/Payroll/COR scenarios into structured workflows.

• You clearly document and explain feasibility, risks, and dependencies.

4. You Shape the Product by Identifying Patterns

• You see recurring use cases before Product does.

• You help PMs close parity gaps and understand ICP-specific needs.

5. You Are a Leader in Product-Driven Selling

• Sales trusts your recommendations.

• Product trusts your problem statements.

• Implementation trusts your feasibility insights.

Success Criteria

1. Quality of Solution Designs

• Solutions are scalable, technically feasible, and aligned with product capabilities.

• Reduction in custom workarounds or non-standard solutions.

2. Customer & Cross-Functional Satisfaction

• Positive feedback from Sales, Product, Implementation, and CS.

• Increased clarity and reduced friction during customer onboarding.

3. Influence on Product Quality & Direction

• Clear, high-quality insights provided to Product that shape roadmap decisions.

• Product teams trust your solution patterns and field visibility.

4. Deal Acceleration & Win Rates

• Faster cycles in pre-sales due to clear solution guidance.

• Higher win rates for use cases where SEs participate.

5. Contribution to Knowledge & Enablement

• Playbooks, documentation, and reusable guides improve team-wide capability.

• Teams across operations, GTM, and post-sales are better equipped due to SE enablement. Drive adoption.
  
  What We Offer:

  • High-impact role with the chance to play a key role in a rapidly growing company.

  • Full autonomy in your role, with the flexibility to work in a hybrid environment.

  • Work with a passionate, energetic, and diverse team.

  • Competitive benefits, recognition programs, and career development opportunities.

  • Comprehensive health insurance coverage for you and your family’s well-being.

  • Generous holiday policy.

  • A company that genuinely invests in your professional success.

  
  Equal Employment Opportunity

  Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  
  Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.