SUMMARY
Supports the assigned department by performing a variety of tasks which help advance the department’s mission and enhance student experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Provide exceptional customer service as a primary point of contact for students, parents, and campus community members.
2. Respond to inquiries via phone, email, online platforms, and in person.
3. Assist with student orientation events and workshops, engaging with students and families individually and in groups.
4. Guide students in navigating campus resources, services, and academic processes.
5. Participate in informational panels, presentations, and outreach activities related to student support and advisement.
6. Serve on student advisory or recruitment boards, assisting with interviews and program initiatives.
7. Facilitate workshops to support students’ academic and career exploration.
8. Contribute to newsletters, announcements, and other communications.
9. Perform general administrative tasks such as filing, mailing, data entry, and office support.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.
EDUCATION
High school diploma or GED required.
Associate’s degree preferred.
EXPERIENCE
1 year general office experience preferred.
KNOWLEDGE, SKILLS AND ABILITIES
1. Bilingual (English/Spanish) preferred.
2. Proficiency in Microsoft Office programs.
3. Effective written and oral communication skills.
4. Able to deliver high quality work results.
5. Positive attitude and energy.
6. Able to work as an effective and productive team member.
7. Able to work every day; 8 to 19.5 hours weekly.
8. Able to work weekends and evenings as required during the academic year.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
This job description may be revised upon development of other duties and changes in responsibilities.
The Organization
Houston City College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest single-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.
The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.
Location
Houston is a city with limitless possibilities:
If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.
EEO Statement
Houston City College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:
Sandra B. Jacobson, J.D., M.Ed., SHRM-SCP, Interim Director of EEO and Compliance & Title IX Coordinator
Office of Equal Opportunity and Title IX
PO Box 667517
Houston TX, 77266
713 718.8271 or hcc.oeotix@hccs.edu
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.
Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.
