Visitor Services Officer (706909)

About the role

As Visitor Services Officer, you’ll provide high-quality services to support the business enterprise at the picturesque Hastings Caves State Reserve, a ‘Hero Destination’ and popular tourist destination in the Huon Valley, home to the largest dolomite tourist cave in Australia, Newdegate Cave. It is also known for its mineral-rich thermal springs swimming pool, which remains at 28 degrees all year-round.

A regular shift as the Visitor Services Officer will include:

• Conducting guided tours, providing information and advice relating to the natural and cultural values.
• Collecting revenue from entrance fees and sales.
• Assisting with the preparation and presentation of food.
• Undertaking environmental monitoring, cleaning and maintenance tasks.

Visit parks.tas.gov.au to find out more about Hastings Caves State Reserve.

Our ideal candidate

• Is an engaging communicator and has experience providing guided nature-based tours.
• Has a “HLTAID011 - Provide First Aid” certificate or equivalent.
• Holds a Tasmanian “Work with Vulnerable People” Registration.
• Has a current motor vehicle driver’s licence.
• Has “SISCAQU002 - Basic Water Rescue” (previously “Swim Teacher Rescue Award”) and “HLTAID009 – Provide Cardiopulmonary Resuscitation” competencies or the ability to acquire.

We offer

• Multiple fixed-term part-time positions, working to an approved roster.
• Opportunity to provide quality outdoor and nature-based experiences and make meaningful memories for visitors.
• Competitive salary, 12% superannuation contribution, and salary sacrificing options.
• Special staff benefits from nominated Health Funds and AVIS vehicle hire.
• Access to Fitness Passport, a corporate health and fitness program providing access to over 50 gyms and pools throughout Tasmania.
• Access to a free and confidential Employee Assistance Program (EAP).

About Us

The Department of Natural Resources and Environment Tasmania (NRE Tas) is committed to our vision of “delivering a sustainable Tasmania” where our natural resources, cultural values and environment are recognised and used sustainably to support our future prosperity. We take pride in fostering a workplace where diversity is celebrated, inclusivity is embraced and safety is paramount. 

We are committed to building a positive and proactive child safe culture to support child safety and wellbeing. We strive to create an environment where every individual feels respected, valued, and empowered to bring their authentic selves to work.

We understand that work/life balance is essential for personal and professional success. That’s why we offer flexible work options and are dedicated to making workplace adjustments that empower individuals to fully engage and excel in their roles.

How to apply

1. Review the Statement of Duties 
2. Click the "Apply now" button.
3. Complete the application form.
4. Upload your Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties (please note that we do not require a separate statement addressing the selection criteria).
5. Attach a copy of your current Resumé/CV.

Refer to the Advice to Applicants document for further information.

If you are unable to submit your application online, please contact Recruitment via recruitment@nre.tas.gov.au.

If you require any reasonable adjustments during the recruitment process, please let us know.

For more information please contact:

Simon Gledhill
Business Enterprise Manager
Email: simon.gledhill@parks.tas.gov.au
Phone: 0417 302 456 

We encourage you to get in touch for a confidential conversation about the role if you have any questions!

role if you have any questions!