Onboarding Specialist (APAC/ EMEA)

About Job

Multiplier, a leading organization, is seeking a highly motivated and detail-oriented Junior Onboarding Specialist to join its team. In this formal role, you will be responsible for assisting in the onboarding process of new employees, ensuring a seamless transition into our organization. As a critical member of the team, you will contribute to creating an exceptional employee experience.

The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and demonstrate a strong attention to detail. If you are a team player who is passionate about delivering exceptional service, we encourage you to apply.

Skills & Qualification

• Demonstrated ability to learn and adapt quickly to new systems and processes, with a strong focus on onboarding and employee experience. This skill will enable you to effectively support the onboarding process and ensure a smooth transition for new employees.

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with employees at all levels of the organization. This skill will facilitate seamless communication and ensure that all stakeholders are informed and engaged throughout the onboarding process.

• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. This skill will enable you to efficiently manage competing priorities and deliver results in a timely manner.

• Ability to maintain confidentiality and handle sensitive information with discretion. This skill is essential in ensuring the privacy and security of sensitive employee information.

• Proficient in Microsoft Office Suite, particularly Excel, Word, and PowerPoint. This skill will enable you to efficiently create and manage onboarding documents and materials.

• Ability to work in a dynamic environment with changing priorities and deadlines. This skill will facilitate adaptability and enable you to effectively respond to changing business needs.

• Strong analytical skills, with the ability to identify and resolve issues efficiently. This skill will enable you to proactively identify and address potential problems, ensuring a smooth onboarding process.

• Excellent problem-solving skills, with the ability to think critically and creatively. This skill will facilitate effective issue resolution and ensure that all stakeholders are satisfied with the onboarding experience.

Responsibilities

• Assist in the onboarding process of new employees, ensuring country compliance is met, and creating an exceptional employee experience.

• Maintain onboarding trackers with timely updates, ensuring that all stakeholders are informed and engaged throughout the onboarding process.

• Attend sunset and sunrise calls daily with team lead to ensure blockers are discussed and resolution is found, promoting effective collaboration and issue resolution.

• Follow up with members closely to ensure they submit all documents on time, ensuring a smooth onboarding process and minimizing delays.

• Ensure verification and background check of the members are properly done before activation, ensuring the privacy and security of sensitive employee information.

• Internal stakeholder coordination throughout the entire onboarding process, ensuring effective communication and collaboration with all stakeholders.

• Ensure any query from internal/external stakeholders are addressed in minimum possible business hours, promoting a responsive and customer-centric approach.