Key skills
Jira
About this role
We are looking for a senior Jira Service Management (JSM) Architect / Implementation Consultant who can lead both the architecture and implementation aspects of the engagement.
Key Responsibilities
Assessment & Discovery
- Current state assessment of the existing JSM environment.
- Business and technical requirements gathering and analysis.
- Identification of process, automation, integration, and asset management gaps.
Solution Architecture
- Design the future-state JSM architecture.
- Define implementation and testing strategy.
- Create detailed design documentation and deployment approach.
Integration & Automation
- Design and implement integrations with:
- Kyndryl systems (Service Desk, Field Services).
- HPE Core Services platforms.
- Drive workflow automation and service management process optimization.
JSM Platform Enhancement
- Improve KRAMIT and Asset Management capabilities within the existing JSM instance.
- Optimize configuration, CMDB/asset relationships, reporting, and governance.
Implementation & Delivery
- Work closely with the KiwiRail team to implement the future-state solution.
- Execute and validate the test plan.
- Resolve implementation issues and ensure successful deployment.
Transition & Documentation
- Handover the implemented solution to BAU (Business-As-Usual) support teams.
- Produce design documents, implementation records, and test outcome documentation.
Skills the Resource Should Have
The requirement indicates that Jira knowledge alone is insufficient; the engagement requires a Solution Architect capable of integrations and automation hence source accordingly.
Must-have Skills
- Jira Service Management (JSM) Architecture & Administration
- ITSM process expertise (Incident, Problem, Change, Request, Asset Management)
- Solution Architecture experience
- API-based integrations
- Workflow automation
- Jira Assets (formerly Insight)
- Requirements gathering and solution design
- Test planning and execution
- Customer-facing consulting experience
Preferred
- Experience integrating JSM with enterprise Service Desk and Field Service platforms
- Asset/Configuration Management (CMDB) experience
- Large-scale JSM transformation projects
- Consulting engagements with enterprise customers.