Morgan Wood ProductsRemote
Remote Legal Customer Service Representative (CSR)
United States of America
Full Time
2 weeks ago
No H1B
Key skills
Telephone customer serviceCall center experienceTypingData entryAuto dialer experienceService orientationBilingual English and SpanishCommunication
About this role
Morgan Wood Products is seeking a Remote Legal Customer Service Representative to help customers obtain their Social Security benefits. The role involves addressing inquiries, resolving complaints, and providing excellent customer service while working from home.
Responsibilities:
- Interacts with customers via telephone, email, or in person to provide support and information on services
- Collects and enters information for services
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Performs other related duties as assigned
Requirements:
- Must be able to talk on the phone and type at the same time
- Excellent reading, writing, and verbal communication skills including active listening
- Must pass a background check and typing test with a minimum typing speed of 35WPM
- Must have a quiet area for a home office away from noise and distractions
- Service-oriented and able to resolve customer grievances
- Proficient computer skills with the ability to learn new software
- Ability to sit for a long period of time
- Reliable and dependable attendance
- This job requires a minimum of a high school diploma or G.E.D, and two years of telephone customer service or previous call center experience
- Telephone experience is required
- Experience using computers and performing data-entry functions
- Must have a desk, chair and basic essentials to work from home
- Must have a quiet work area without noise or distractions
- Must have personal high speed internet service (Wi-Fi is not acceptable, must use an ethernet cable). Our minimum internet speed requirement is 100 download & 20 upload speed
- Must be logged onto your work computer and able to answer calls during your normal work hours
- Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV
- Associate's degree is preferred
- Auto dialer experience is highly preferred
- Bilingual ability in English and Spanish is a plus