Customer Service Rep Associate - Evernorth Health Services - Remote

The Cigna Group is a healthcare company that advocates for better health through every stage of life. They are seeking a Customer Service Rep Associate to respond to customer inquiries and manage call center statistics while handling precertification calls from healthcare professionals.

Responsibilities:

• Handles incoming calls for precertification and status of providers in our network
• Responsible for appropriate documentation of precertification calls
• Responsible for handling incoming fax and mail inquiries for precertification or provider status
• Handles web request and emails as required from internal and external contacts
• Maintain appropriate audit results and call protocols to deliver service expectations to customers
• Maintain appropriate phone states, quality of service and call protocols to deliver service expectations to customers

Requirements:

• Must be a current contractor with Cigna, Express Scripts, or Evernorth. Evernorth is a new business within the Cigna Corporation
• High School diploma or GED required
• 2 TO 3 years' experience in service operations environment, preferably call center environment
• Knowledge of Medical Coding and Billing
• Articulate, service oriented and accurate documentation process skills
• Analytical, attention to detail and quality oriented
• Strong organizational and time management skills
• Strong written and verbal communication skills
• Knowledge of MS applications
• Problem solving skills
• Ability to manage multiple tasks and work under pressure in a fast-paced environment
• 40 WPM