Customer Service Rep

Lincare is hiring a Customer Service Rep to support customers of its CPAP services, including military customers. The role handles customer inquiries and problems, assesses product needs and compliance with physician orders, provides education, and processes and documents orders.

Responsibilities:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Requirements:

• Experienced CSR
• Must be based in the Mountain or Pacific time zones
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions
• High School Diploma, General Education Diploma (GED),  or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location