Customer Service Representative - Distribution

Bunzl Distribution NA is a leader in cleaning and hygiene, food processing, and safety industries, seeking a Customer Service Representative. The role involves supporting business customer accounts by handling customer inquiries and ensuring a smooth order experience.

Responsibilities:

• Receive and enter orders from walk in customers
• Handle 50–100+ daily customer interactions (inbound calls, email, EDI, and fax)
• Process and manage high-volume customer orders with strong accuracy and attention to detail
• Investigate and resolve order issues, billing discrepancies, and delivery concerns
• Act as a point of contact between customers, sales, warehouse, and billing teams
• Expedite orders and ensure timely fulfillment
• Build strong relationships with customers and internal stakeholders through high-quality customer service
• Collaborate cross-functionally to solve problems and meet customer needs
• Maintain knowledge of products, systems, and company processes
• Support additional customer service and administrative tasks as needed

Requirements:

• High school diploma or equivalent required
• Bilingual communication skills in Spanish & English are required
• Demonstrated ability to work independently and make autonomous decisions to resolve customer inquiries and escalate when appropriate
• Strong communication skills (phone, email, and written)
• Ability to manage high call volume and competing priorities
• Comfortable working in a fast-paced, team-oriented environment
• Proficient in Microsoft Office (Outlook, Teams, Word, Excel & CoPilot)
• Strong problem-solving skills and attention to detail
• Team player with a willingness to cross-train and support others
• 1+ years of customer service, call center, or account support experience preferred
• Experience with order entry, order processing, or ERP systems is a plus
• Experience with AS400 or similar ERP/order management system preferred