Associate Product Manager, Field Services

ServiceLink, one of the top providers in the mortgage services industry, seeks an individual to work as an Associate Product Manager in Field Services. This role involves liaising between operations/business units and IT partners, leading the analysis of system applications, and developing technology improvement initiatives.

Responsibilities:

• Build relationships with business leaders across all functional areas to understand business objectives and priorities and to collaboratively develop supporting technology improvement initiatives
• Elicit requirements using interviews, document analysis and business process descriptions
• Communicate between business and technology areas to investigate and/or develop solutions
• Work independently with users to define concepts
• Prepare accurate and detailed requirement specifications documents including but not limited to process flow diagrams and use cases
• Develop/Implement/Document user acceptance testing routines
• Represent on behalf of business owners and partner with IT on enhancements, defect remediation prioritization and escalations for AssetShield and related integrations
• Identify functional definitions of the system, complete with workflow; impacts to existing applications; and navigation
• Gather/prepare detailed requirements and design specifications for preliminary user interface mockups/visual models/charts/flow diagrams/other specification components using interviews, document analysis and business process descriptions
• Manage and obtain business sign off/approval on Business Requirement Documents
• Conducts Gap Analysis sessions with Development and QA to support the formal handoff of requirements
• Create/maintain a high-level project plan that tracks completion and delivery of all IT milestones, including development, quality assurance, documentation and deployment
• Support smoke testing for production deployments and outage remediation as needed
• Perform all other duties as assigned

Requirements:

• High School diploma or equivalent required
• Ten or more years of relevant IT Business Analyst work experience
• Proven customer service skills
• Must be able to use and have advanced computer skills and be proficient with Microsoft software products
• Exceptional problem solving skills, listening skills and have a strong attention to detail
• Experience with all aspects of the Software Development Lifecycle; knowledge of successful software development methodologies and best practices
• Excellent project management and time management skills
• Demonstrated ability to create and maintain large sets of documentation
• Works well independently and apt at managing multiple competing demands/priorities
• Excels in a fast paced environment with constant change
• Bachelor's Degree in Computer Science, Information Systems preferred
• Practical work experience within mortgage industry and/or a vendor management service company a plus