Customer Service Representative ( $16/hr Remote)

Terminix is a member of the Rentokil family of companies, a global leader in Pest Control and other services. The Customer Service Representative is responsible for handling inbound and outbound contacts to meet customer needs, generating leads, and maintaining customer relationships.

Responsibilities:

• Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue-generating contacts
• Offers Home Inspection leads to all customers who qualify
• Cultivates and maintains ongoing customer relationships
• General knowledge of the organization, products, and/or services
• Excellent verbal communication skills with the ability to overcome objections and the ability to de-escalate situations
• Uses a computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
• Communicates with branch personnel to resolve service and scheduling issues
• Initiates outbound customer service calls for various campaigns
• Handles incoming calls from technicians to provide support

Requirements:

• Ability to use a computer
• Basic knowledge of Microsoft Word, Excel, and Windows
• Good verbal, written, and interpersonal communication skills
• Ability to overcome objections and problem-solve
• Ability to work in a fast-paced environment
• Good problem-solving skills
• Ability to work a flexible schedule, including weekends and holidays
• Must be dependable and consistently punctual for all scheduled shifts
• A private home office/workspace suitable for working remotely during the scheduled shift
• Broadband internet (25Mbps download & 5Mbps upload speeds) with the ability to hardwire via an Ethernet cable
• Child / dependent care is necessary during the hours of the scheduled shift
• High school diploma or GED
• 1-2 years of customer service experience preferred
• 1-2 years of phone sales experience preferred
• Ability to type 35 wpm preferred