Senior Business Systems Analyst - Enterprise Architecture Governance (Remote)

First Citizens Bank is seeking a Senior Business Systems Analyst specializing in Enterprise Architecture Governance. This role leads analytic efforts, delivers strategic insights, and acts as a technical expert for business systems, focusing on performance management and continuous improvement initiatives.

Responsibilities:

• Analyze business, operational, application, and technology performance data to identify trends, risks, opportunities, and areas for improvement
• Develop and maintain metrics, KPIs, Power-Bi dashboards, and reporting that measure governance effectiveness, technology adoption, operational health, and business outcomes
• Perform root-cause analysis using quantitative and qualitative data to support issue resolution and strategic decision-making
• Evaluate system utilization, process efficiency, service performance, and data quality to drive continuous improvement initiatives
• Translate complex technical and business data into actionable insights and recommendations for senior leadership and governance forums
• Partner with business, technology, and analytics teams to establish performance measures and success criteria for initiatives and solutions
• Support data-driven decision making through analysis of trends, dependencies, risks, costs, and benefits across enterprise technology investments
• Elicit, analyze, and translate business needs into technology-enabled solutions
• Collaborate with enterprise architecture, cybersecurity, infrastructure, application development, operations, and business teams to ensure solutions align with strategic objectives
• Evaluate solution alternatives, risks, dependencies, and implementation approaches
• Ensure proposed solutions align with enterprise standards, governance requirements, and technology roadmaps
• Lead requirements workshops and facilitate consensus among stakeholders
• Serve as a trusted advisor for business and technology stakeholders regarding enterprise systems, processes, and capabilities
• Identify opportunities to improve operational efficiency, user experience, process automation, and data quality
• Coordinate across technical teams to resolve complex issues and implement enhancements
• Drive continuous improvement initiatives using data, stakeholder feedback, and industry best practices
• Lead the assessment of complex business and technology challenges by partnering across business units, technology teams, risk functions, and third-party providers
• Analyze current-state processes, controls, systems, and dependencies to identify root causes and develop sustainable solutions
• Drive end-to-end solution delivery, coordinating internal and external resources to achieve desired business outcomes
• Facilitate decision-making among stakeholders with competing priorities and requirements
• Develop business cases, implementation roadmaps, and success metrics for strategic initiatives
• Ensure initiatives adhere to enterprise technology standards, architecture principles, information security requirements, and risk management frameworks
• Partner with Technology Risk, Information Security, Compliance, and Audit teams to identify and mitigate technology-related risks
• Evaluate process and system controls and recommend improvements to strengthen governance and operational effectiveness
• Support governance forums and decision-making bodies through development of analysis, recommendations, and reporting
• Establish, maintain, and enforce governance standards, policies, and best practices across the enterprise
• Support the development and maintenance of enterprise governance frameworks, reference development documentation, and technical user guidelines
• Measure and report on Governance effectiveness through defined metrics and key performance indicators

Requirements:

• Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support
• High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support
• Business Analysis & Problem Solving
• Enterprise Technology Knowledge
• Technology Governance & Risk Management
• Strategic Thinking
• Stakeholder Management
• Executive Communication
• Cross-Functional Leadership
• Solution Design & Delivery
• Data Analysis & Decision Support
• Process Improvement
• Influencing Without Authority
• Change Management