Senior Product Manager – K-12 Event Management & Ticketing Software

Raptor Technologies is a school safety partner providing SaaS and mobile technology solutions across the school safety life cycle. They are seeking a Senior Product Manager to lead the growth of their K–12 event management platform, EventSafe, focusing on product strategy, customer engagement, and cross-functional execution.

Responsibilities:

• Own and evolve the EventSafe product strategy, roadmap, and vision aligned with Raptor’s revenue goals and K–12 market needs
• Define short-, mid-, and long-term roadmap horizons, communicating priorities clearly to engineering, sales, marketing, and executive leadership
• Identify and evaluate new product opportunities in school events management, including ticket sales, access control, capacity management, and mobile attendee experiences
• Identify and evaluate cross-product opportunities to leverage other Raptor K–12 school safety products within the EventSafe platform
• Leverage AI-assisted product development lifecycle (AI-PDLC) practices throughout discovery, planning, and delivery — using AI tooling to accelerate research, requirement development, prioritization, and decision-making
• Work directly with K–12 school administrators, athletic directors, activities coordinators, and other end users to deeply understand their needs for managing school events — from athletic competitions to performances to fundraisers
• Conduct competitive analysis and market research across events management, ticketing platforms (both K–12-specific and general-purpose), and mobile event apps
• Partner with Product Marketing to understand market direction, competitive forces, and go-to-market strategy
• Leverage customers and prospects as active feedback partners on priorities, requirements, and product design
• Collaborate with a significantly scaled engineering team based in India; actively participate in team rituals and planning sessions
• Embrace modern AI-assisted product development lifecycle (AI-PDLC) practices with your team to drive project planning, backlog refinement, and requirement definition in partnership with the engineering team
• Work in a hybrid model where you carry both strategic PM responsibilities and where you partner closely with engineering tech leads and the design team on project refinement, backlog prioritization, and project delivery
• Travel periodically to India to build relationships with the engineering team, align on roadmap priorities, and accelerate delivery velocity
• Develop and deliver realistic delivery timelines coordinated with product management, engineering, design, and stakeholder teams
• Manage the EventSafe product lifecycle from discovery through release, go-to-market, and post-launch optimization
• Define and track success metrics for adoption, engagement, and revenue generation
• Partner with Sales on training, positioning, and deal support for EventSafe opportunities both virtually and at in-person meetings or key clients
• Work with customer success and professional services teams to ensure smooth implementations and strong customer experiences
• Evaluate product usage data and analytics to continuously inform decision-making
• Maintain high-frequency communication across technology, engineering, support, implementations, sales, and marketing
• Present product plans, roadmaps, competitive analysis, and go-to-market strategies to executive leadership
• Serve as a strong product voice in go-to-market activities — supporting client-facing sales presentations, training and enabling Solution Engineers, and actively participating in pipeline and deal advancement alongside the sales team

Requirements:

• 5+ years of software Product Management experience, with at least 2 years at the Senior PM level
• Deep domain expertise in events management technology — including online ticketing, ticket sales platforms, event registration, access control, or event operations software
• Strong background in mobile app product management (iOS and/or Android); experience shipping mobile-first or mobile-native products
• Experience working with offshore or distributed engineering teams; demonstrated ability to manage across time zones effectively
• Strong Agile/SDLC experience, including Jira or equivalent tools
• Proven ability to lead without authority — aligning cross-functional teams around a product vision
• Strong analytical and problem-solving skills with experience using data to drive product decisions
• Excellent verbal and written communication skills; comfortable presenting to executive audiences
• Bachelor's degree or equivalent professional experience
• Direct experience in K–12 education technology, particularly in the context of school events (athletics, performing arts, student activities, fundraising)
• Experience with SaaS-based ticketing or point-of-sale platforms, including payment processing and financial reconciliation
• Familiarity with gate access, QR code scanning, or event capacity management systems
• Experience in product roles at a company serving school districts or educational institutions