ServiceNow Project Manager

We are looking for ServiceNow Project Manager for our client in Toronto, ON

Job Title: ServiceNow Project Manager

Job Location: Toronto, ON

Job Type: Contract

Job Overview:

Requirement/Must Have:

• 1+ years of experience in practice management, program or project coordination, and/or Agile delivery.
• Strong verbal and written communication skills.
• Ability to analyze complex business and technology issues, identify risks and dependencies, and recommend practical solutions.
• Understanding of business requirements analysis, stakeholder management, organizational change management, process improvement, and technology solution delivery.
• Knowledge of agile, iterative, hybrid, and waterfall delivery methodologies, along with program and project governance practices.
• Experience producing reports, dashboards, metrics, and delivery insights to support program decision-making and business value realization.

Responsibilities:

• Act as a trusted advisor to assigned business and technology stakeholders, providing recommendations and implementing solutions based on business needs, risks, and strategic priorities.
• Coordinate and manage program, project, and agile delivery activities, including planning, execution, dependency management, milestone tracking, issue resolution, and escalation.
• Facilitate stakeholder discussions, working sessions, agile ceremonies, and decision-making forums to drive alignment, adoption, and delivery progress.
• Conduct analysis to define, document, and communicate business and technology requirements, operational impacts, potential process improvements, and solution recommendations.
• Monitor and track program, project, and team performance using metrics, dashboards, reports, and insights to support governance, transparency, and continuous improvement.
• Support change management, communications, readiness, and sustainment activities to enable successful implementation of initiatives, processes, and technology solutions.
• Coach individuals and teams on delivery practices, agile methodologies, governance standards, and continuous improvement approaches.
• Build and maintain effective relationships with internal and external stakeholders, including vendors, to support implementation, operational excellence, and business results.
• Identify emerging issues, trends, and risks; provide insights and recommendations to inform decision-making and improve program and operational outcomes.
• Execute work to deliver timely, accurate, and efficient service; work independently on non-routine situations and exercise judgment within defined frameworks.
• Take measured risks while protecting the organization by applying the Risk Management Framework in execution of the role, in line with Risk Culture and approved Risk Appetite, making sound, risk-informed decisions aligned to business strategy and adherent to applicable policy, laws, and regulations.

Nice to Have:

• Certifications such as ITIL, PMP, or Agile are considered assets.
• Experience managing or being involved in ServiceNow projects with ServiceNow platform knowledge.

Skills:

• Strong facilitation, communication, collaboration, and influence skills, with the ability to work effectively across business and technology teams.