Resident Services Manager

Description

Position Title: Resident Services Manager 

Classification: Exempt 

Reports To: Administrator 

Pay Range:  $53,000 - $58,000 

Summary/Objective: 

The primary purpose of this position is to coordinate the day-to-day needs of residents, with the oversight of the Facility Administrator, in accordance with current federal, state and local regulations, and to assure the highest degree of personal care and quality of life will be received by all residents. The Resident Services Manager will exercise independent judgment with regard to resident care and staff management. 

Essential Functions: 

• Ensuring quality of care and safety of residents is top priority at all times. 
• Manage team to carry out quality resident care at the facility. Provide fair, consistent supervision by setting clear expectations, monitoring performance, coaching staff, and addressing concerns or conflicts promptly. 
• Enforce company policies through timely corrective action and progressive discipline, ensuring all actions are documented per company standards. 
• Orients and provide guidance and supervises training of  QMAPs and/or PCP  
• Assist with scheduling of resident medical appointments and transportation needs and follow up 
• May be called upon to assume the Administrator role on a temporary basis if needed. 
• Participate in quality management program of the facility. 
• Particpate in quarterly Medication Audits as directed by the Administrator and Director of Quality and Compliance 
• Report any building or resident problems to the Administrator as soon as possible. 
• Assist in marketing facility as directed by Administrator. 
• Ensure that sufficient staff members are available for each shift. Arrange substitute staff as needed. May be required to cover shifts 
• Develop and deliver work assignments to care team and follow up on outcomes prior to the end of each shift. 
• Ensure residents' rights are upheld and respected. 
• Observe staff performance in the areas of infection control, medication administration, and safety; provide coaching and counseling if needed. 
• Supervise and evaluate resident care, ensuring all care staff follow direct care procedures, care plans, licensed provider’s orders and best practices. 
• Update all resident medication administration records as needed with order changes 
• Evaluate room cleanliness, resident condition and safety, and implement appropriate interventions. 
• Communicate with physicians, diagnostic services, hospitals and families as needed. 
• Monitor and reorder medications as necessary to fulfill licensed provider’s orders . 
• Complete incident reports in EMR. 
• Enter licensed provider’s orders and other medical file contents for new and existing residents into the EMR system.  
• Administer and document medications accurately and in a timely manner, including taking necessary vital signs prior to dispensing medications when ordered by licensed provider or otherwise appropriate. 
• Review medication administration records for accuracy. Conduct intermittent assessments of all medication administration tasks and administer staff assessments 
• Complete resident evaluations on admission and then annually thereafter; also, when a resident experiences a change in condition. 
• Maintain a safe and sanitary environment, including following safety and fire procedures, infection control and universal precaution policies and procedures. 
• Attend/Facilitate departmental and staff meetings. 
• Supervise QMAP staff members to ensure medication administration policies are followed. Monitor safe handling and use of equipment and report needs for replacement equipment to Administrator. 
• Stock and clean medication storage containers and keep medication room clean and orderly. 
• Order/obtain medications and supplies as needed to fulfill licensed provider’s orders. 
• Complete other duties as assigned by the Administrator. 

Work Environment: 

• Must be able to lift to 30 lbs. comfortably 
• Comfortable using and climbing on ladders and step stools 
• Certain activities may require repetitive movements including climbing, crawling, crouching, pulling, pushing 
• Works beyond normal working hours, on weekends and holidays. May be called during off hours to respond to emergency or unusual situations. (on call rotation) 
• May be subject to exposure to infectious waste, diseases, condition including HIV, and Hepatitis B viruses  
• (PEST) 

Requirements

Competencies: 

• Independent judgment and decision-making 
• Skilled at exhibiting leadership and getting work done through others 
• Demonstrates the ability to build and foster a strong, inclusive culture that promotes an interconnected approach to collaboration, respect, and shared goals. Consistently encourages open communication, values diversity, and inspires high performance through positive reinforcement and team engagement.   
• Committed to creating an inviting environment where employees feel valued, supported, and motivated to contribute their best work towards the organization's mission and objectives  
• Strong project management skills with an innovative approach and attention to detail.  
• Customer service focused on intentional interactions throughout the organization.   
• Strong interpersonal and communication skills in dealing with difficult or stressful situations  
• Possess a sense of urgency and takes appropriate actions to resolve issues in impactful and meaningful ways.   
• Demonstrate sensitivity to the concerns of residents and a commitment to dealing fairly with all 
• Friendly demeanor, positive disposition, tactful, patient and high ethical character even while dealing with difficult or upset residents 
• Strong organizational and interpersonal skills; attention to detail 
• Intermediate computer knowledge and typing skills; working knowledge of Microsoft Office Suite 
• Respect for privacy and ability to maintain confidentiality of resident care information 
• Self-directed and proactive; independent problem solver 
• Ability to motivate staff through creating a positive working environment 
• Enjoys community involvement, resident interaction, and public representation of the organization. 
• Bilingual a plus 

Education and Experience: 

• High school diploma or equivalent required 
• Experience as a Wellness Coordinator or Resident Services Coordinator or a similar role in a healthcare environment 
• Current Colorado QMAP (Qualified Medication Administration Person) 
• Experience working with an elderly population preferred. 
• Read, write, speak and understand the English language. 
• Demonstrated working knowledge of Microsoft Office Suite including Word, Excel, Outlook 

Requirements:  

• Valid Colorado Driver’s License  
• High school diploma or equivalent required 
• Minimum of two years’ work experience as a Wellness Coordinator or Resident Services Coordinator in a healthcare environment preferred 
• Minimum of two years’ current work experience as a Colorado QMAP (Qualified Medication Administration Person)  
•  Prior supervisory experience in health care  
•  Must be at least 21 years of age  
• Current Flu vaccine or medical waiver 
• Current CPR  
• TB test required
  
  Expected Hours of Work for RSM Position: 

This role is considered full-time and works 40 hours per week during scheduled shifts (or more) as needed.