At Lowell General Hospital / Tufts Medicine, we’re saving lives, building careers, and reimagining healthcare. Ready to grow with us?

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

Job Overview

This position ensures continuous, efficient, and smooth operation of the department. Involves being a clerk, receptionist, typist, and cognizant of customer service and time. Accomplishes these tasks, in part, by assisting callers, taking messages, managing the department’s calendar, placing purchasing orders, and maintaining an up to date filing system; handles matters of a routine nature to conserve supervisor’s time.

Hours: Full-Time / 40 hours a week/ Monday through Thursday 7am - 5:30pm. No Holidays. No weekends.

Location: Saints Campus - Lowell General Hospital - Lowell, MA

What We Offer:

• Competitive salaries & benefits
• 403(b) retirement plan with hospital match
• Opportunities for growth
• Tuition reimbursement
• Free on-campus parking

Job Description

Minimum Qualifications:

1. High School diploma or equivalent.

2. Two (2) years of related experience.

Preferred Qualifications:

1. Five (5) years of related experience.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.

2.Check patients in and out for appointments.

3.Schedule patient appointments and procedures

4. Serve as the primary point of contact for patients, physicians, and staff.

5. Receives, handles, and transfers phone calls and messages within the department promptly and courteously.

6. Greets visitors in a friendly, professional manner and direct to appropriate person/place.

7. Maintains office files through development of an organized and efficient filing system. Ensures that filing is maintained on a daily basis. Filing will also include maintaining a directory on the hospital network to minimize the need for paper filing.

8. Maintains and orders office supplies as necessary.

Physical Requirements:

1. Normal office setting.

2. Frequent contact with patients, medical staff, and department personnel.

Skills & Abilities:

1. Ability to manage multiple, simultaneous tasks, and prioritize according to established criteria and protocols.

2. Good organizational and communication skills, both verbal (in-person and with telephone phone) and written in English.

3. Good computer skills using Microsoft office including Outlook, Excel, and PowerPoint.

4. Ability to ensure accurate message taking.

5. Excellent interpersonal skills.

6. Ability to work under pressure.

7. Working knowledge of office equipment, such as printers and fax machines.

8. Ability to adapt to conflicting and/or changing priorities.

About Tufts Medicine

A healthcare system that works Tufts Medicine is more than a health system — we’re a community that empowers people to live their best lives by reimagining healthcare, advancing knowledge and pioneering discovery. Every team member plays an integral role in realizing our vision of creating the most equitable and frictionless healthcare experience in the world. Here, you’ll join an enthusiastic community that champions your growth and receive generous benefits to support you and your family’s well-being.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range:

$20.12 - $25.15

Administrative Assistant II (Cardiac Rehab - Saints Campus-Lowell General)

Key skills

About this role