Bilingual Spanish Customer Service Coordinator- Call Center

Johns Hopkins Medicine is a not-for-profit organization dedicated to providing high-quality patient healthcare. The Bilingual Spanish Customer Service Coordinator will be responsible for responding to customer billing requests, resolving service-related issues, and ensuring compliance with billing guidelines while utilizing healthcare technology databases.

Responsibilities:

• Responding to customers billing requests and inquiries
• Researching and providing resolution of customer service related issues
• Understanding and navigating healthcare technology databases
• Analyzing customer accounts and providing accurate explanations of account balances
• Evaluating and securing appropriate financial resources to maximize reimbursement
• Establishing relationships at all facilities and being familiar with each institution’s computer environment and payer contracts
• Handling member and/or provider calls and documenting calls into the Customer Service Call Tracking System

Requirements:

• High School Diploma or equivalent
• 1-2 years of call center or health care experience
• Must possess and demonstrate excellent verbal and written communications skills in order to interact with all levels of customers both internally and externally
• Intermediate in Microsoft Office
• Requires adequate math skills
• Requires knowledge of the Maryland reimbursement and regulatory environment so as to ensure compliance with State regulations regarding patient and insurance billing issues
• Some knowledge of medical terminology, in addition to ICD-9 and CPT codes
• Work requires handling member and/or provider calls which includes answering and documenting calls into the Customer Service Call Tracking System
• Work requires adequate interpersonal skills as required to handle sensitive and confidential information requires problem-solving skills under moderate supervision
• Must have the ability to multi task- talk and type while on the phone with patients
• Candidate must successfully pass the Spanish language assessment before a job offer