Customer Service Representative- Remote

Sharecare is the leading digital health company that helps people manage their health in one place. The Customer Service Representative (CSR) answers inbound calls from members and providers, providing high levels of customer service while handling inquiries and problems efficiently.

Responsibilities:

• Identify, evaluate and prioritize caller needs, questions and concerns
• Formulate plans of resolution and respond appropriately and efficiently
• Maintain and restore customer satisfaction and partner with other teams as needed
• Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol
• Proactively educate caller on program benefits
• Meet or exceed established call center metrics, attendance standards and quality levels
• Use computer tools to accurately process and document information
• Develop rapport with callers and appropriately adjust communication style
• Provide accurate information about Sharecare programs and services
• Escalate issues internally and follow up on escalated issues

Requirements:

• High School Diploma
• Great communication skills
• Must be able to multi-task
• General working knowledge of Microsoft Word & Outlook
• Computer keyboard proficiency and internet navigation skills required
• Have the ability to work effectively with others in a team environment
• Ability to thrive in a fast-growing always changing environment
• Prior experience in a customer service related field preferred