Lead Functional Consultant/Business Analyst

System Automation Corporation is a software vendor focused on providing systems that support government regulatory management operations. The Lead Functional Consultant/Business Analyst will serve as the Lead Solution Consultant, overseeing client solution delivery and team leadership while ensuring high-quality implementations and coaching for other consultants.

Responsibilities:

• Lead requirements analysis by collaborating with client stakeholders, reviewing documentation, conducting workshops to surface business needs, and translating requirements into well-architected platform solutions
• Develop detailed technical solution documentation including process flowcharts, diagrams, data models, and user guides
• Own the full user story lifecycle: author stories with testable acceptance criteria in Jira, and drive ongoing requirements clarification with client and internal stakeholders through delivery
• Configure and maintain business applications using the Evoke low-code platform, operating within solution designs established by the development team and escalating design decisions accordingly
• Ensure all production changes follow lifecycle methodology, version control, appropriate testing, and risk guidelines
• Conduct working sessions with clients to facilitate feedback and resolve issues during client review and UAT
• Lead end-user and administrator training sessions
• Facilitate User Acceptance Testing, guiding end users and resolving reported issues
• Triage and document system issues during client review and testing, coordinating with solution developers on resolution
• Serve as the primary day-to-day coach and escalation point for the solution consulting team (6–10 consultants)
• Conduct regular one-on-one coaching conversations focused on skill development, project challenges, and career growth
• Support onboarding of new solution consultants, including structured ramp plans and early milestone check-ins
• Provide real-time feedback on consultant deliverables, calibrating work against team quality standards
• Coordinate with the Professional Services Manager on team health, individual development, and escalations
• Thrive in a leaner environment where operating standards are still maturing, bringing structure and consistency to the team rather than relying on pre-existing frameworks
• Model SA’s core values — Respect, Honesty & Integrity, Empathy, Responsiveness, Customer Experience, and Accountability — in all team interactions
• Develop and maintain best-practice documentation for requirements gathering process mapping, backlog management, solution configuration, testing, and training
• Create reusable templates and frameworks that improve delivery consistency across the team
• Build delivery structure where it doesn't exist, including templates, quality checklists, and decision frameworks that the team relies on in active engagements
• Drive adoption of established standards across active projects, working with project managers and consultants to ensure frameworks are applied consistently, not just documented
• Conduct internal workshops and knowledge-sharing sessions
• Collaborate with the Professional Services Manager to refine delivery standards and methodologies

Requirements:

• Proven experience coaching and developing other professionals in a software development context — not only reviewing outputs, but actively building capability
• Strong analytical mindset and ability to assess client business needs at program level
• Proven experience in requirements analysis in purpose-built no-code, low-code software implementations, including leading requirements for large, multi-stakeholder projects
• Strong understanding of enterprise software, low-code platforms, and workflow automation
• Ability to translate client needs into developer-ready technical specifications — acceptance criteria, data model definitions, workflow decision logic
• Solid working knowledge of Agile methodology in custom software development contexts, including sprint planning, backlog refinement, retrospectives, and other Agile ceremonies; experience applying progressive elaboration to requirements, and comfort working in iterative delivery cycles where scope evolves alongside the solution
• Excellent verbal and written communication skills for both technical and non-technical audiences
• Ability to lead workshops, facilitate difficult client conversations, and hold scope with confidence
• Practice-building instinct — the ability to extract tacit knowledge from delivery experience and encode it into reusable tools others can use
• Exceptional attention to detail; strong organizational and prioritization skills
• Comfortable managing multiple projects, mentees, and practice workstreams simultaneously
• Self-starter with high integrity and professionalism
• Proficiency in Microsoft Word, Excel, PowerPoint, and SharePoint
• Proficiency in Atlassian Jira and Confluence
• Bachelor's degree or equivalent experience
• 10+ years in business analysis or functional consulting for enterprise software implementations
• Demonstrated experience leading requirements for large projects and contributing to practice standards and/or team enablement
• Track record of coaching or mentoring less experienced consultants with measurable outcomes
• Bachelors Degree or Graduate Degree in Computer Science or related field
• Experience with GovTech implementations or regulatory systems
• Prior experience implementing commercially available SaaS solutions (Salesforce, Appian, ServiceNow, or similar)
• Experience working with low-code platforms and workflow automation (MS Power Apps / Logic Apps a plus)
• Experience working with APIs (REST / Graph)
• Ability to use mockup tools such as Figma or PowerPoint to explain design approaches
• Experience with JavaScript for building user experiences