Account Manager - Mid Market

Zencity is a mission-driven company transforming the work of government through community voices. The Core Account Manager owns the commercial relationship for Zencity’s midmarket and scale customer segments, managing renewals and expansions while building relationships with key decision-makers.

Responsibilities:

• Help translate tech and data into value and policy: Support the customers in using Zencity to power their work with community voices- help them use the product and data, understand its applicability, and drive change
• Own renewals and expansion: Carry a quota for gross retention and net expansion across a portfolio of midmarket and scale accounts
• Manage a high-volume book: Efficiently manage 50-80+ accounts, prioritizing based on revenue, risk, and expansion potential
• Build relationships with decision-makers: Engage with City Managers, Department Heads, Police Chiefs, and budget owners. Understand their priorities and connect Zencity’s value to their goals
• Lead renewal cycles: Manage the full renewal process — from early engagement through pricing, negotiation, and close. Navigate government procurement for mid-size deals
• Identify expansion opportunities: Collaborate with CSMs to spot upsell and cross-sell signals. Drive expansion into new departments and product lines
• Conduct business reviews: Lead periodic reviews with customer stakeholders focused on value delivered and forward-looking plans
• Partner with Customer Success: Leverage CSM insights on adoption and health to inform your commercial strategy. Align on save plays for at-risk accounts
• Maintain CRM hygiene: Keep Salesforce up to date with accurate pipeline, forecasts, and account intelligence

Requirements:

• 3-5 years in Account Management or Sales in a B2B SaaS environment with quota-carrying experience
• High-volume portfolio management: Experience managing 50+ accounts with structured prioritization and time management
• Government familiarity: Understanding of how local government operates — budget cycles, procurement basics, council dynamics. GovTech or public sector experience preferred
• Commercial skills: Proven success in contract renewals, upselling, and cross-selling. You know how to run a deal process
• Relationship building: Ability to build trust with government officials at both senior and operational levels
• Organized and disciplined: You manage your pipeline with rigor — clear next steps, accurate forecasts, and nothing falling through the cracks
• Strong communication: Excellent presentation, negotiation, and written communication skills
• GovTech, civic tech, or public sector sales experience
• Familiarity with MEDDIC or value-based selling frameworks
• Experience with Salesforce and Planhat
• Background in public administration, urban planning, or community engagement
• Experience utilizing AI tools to improve delivery