Brokerage Product Development Manager - Remote

UPS is a Fortune Global 500 organization that offers innovative opportunities and a rewarding culture. The Brokerage Product Development Manager will provide customs brokerage expertise, collaborate with teams to enhance client relationships, and implement continuous improvement projects to grow customs brokerage revenue.

Responsibilities:

• Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction to maintain revenue levels
• Provides customs brokerage product expertise and input during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability
• Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to customs brokerage impact on long-term partnerships
• Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction
• Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition
• Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments
• Gathers and shares customs brokerage customer service best practices
• Reviews customs brokerage service standards with customers to reach agreement on service levels and to retain business and manage organic growth
• Provides excellent customs brokerage service to increase customer satisfaction
• Coordinates with other teams to conduct business and customer review meetings

Requirements:

• Bachelor's Degree or international equivalent in Business or Transportation
• Customs Brokerage Product Knowledge
• Willingness to Learn
• Licensed Customs Broker
• Occasional travel required
• Remote position with a preference for domicile in Kansas City, Chicago, Denver & Seattle
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer