Community Affairs Marketing Manager

NTT Global Data Centers is a leading provider of data center services with a commitment to innovation and sustainability. The Community Affairs Marketing Manager is responsible for developing and executing strategies to enhance community outreach and build trust with local stakeholders, while positioning the company as a responsible partner in the community.

Responsibilities:

• Create community engagement strategies and market-specific plans to build trust, credibility, and goodwill in communities where the business operates or plans to expand
• Map stakeholders and establish engagement rhythms (listening sessions, briefings, open houses/site tours, community updates) tailored to each market’s dynamics
• Develop community-facing messaging and materials that explain the benefits of data centers (economic, digital, societal) and the company’s environmental responsibility; coordinate with communications to ensure unified messaging
• Design and manage community investment and partnership programs aligned to local needs (e.g., education/workforce, sustainability, digital inclusion, local nonprofits), and coordinate employee engagement/volunteering where relevant
• Partner with Expansion/Development, Construction, Operations, Legal/Compliance, and Sustainability to anticipate community concerns, support permitting/public meeting readiness, and ensure follow-through on commitments
• Monitor local sentiment and emerging risks; recommend corrective/preventive actions and escalation paths in coordination with internal stakeholders
• Represent the company in community forums, public meetings, and stakeholder briefings; prepare internal leaders for community engagement moments and ensure consistent, respectful dialogue
• Define success metrics (relationship coverage, engagement participation, sentiment trends, program outcomes, risk reduction) and deliver regular updates to leadership with insights and recommendations

Requirements:

• Demonstrated experience building community engagement strategies and managing diverse stakeholder groups
• Excellent written and verbal communication; confident facilitation in public/community settings
• Strong program management skills (planning, budgeting, vendors/partners, measurement)
• High EQ, diplomacy, and ability to navigate complex local issues with sound judgment
• Experience with large infrastructure/industrial projects (data centers, energy, utilities, construction, real estate development)
• Familiarity with sustainability and ESG topics as they relate to local communities (energy, water, noise, traffic, workforce)
• Experience working across multiple geographies and regulatory environments
• Bachelor's degree or equivalent practical experience
• 6+ years in community affairs/community relations, public affairs, CSR/social impact, or external communications
• Ability to manage sensitive political and reputational issues
• Experience integrating community benefits into development strategies
• Operate computer, peripherals, and other office equipment
• Perform work during US business hours and time zones
• Travel required 20% of time
• Perform work from a remote location with stable internet connection