Manager, Customer Success Managers

AlphaSense is a leading market intelligence company that empowers professionals to make smarter decisions through AI-driven insights. The Manager, Customer Success will lead and develop a team of Customer Success Managers, ensuring exceptional client engagements and strategic account coverage in the financial services market.

Responsibilities:

• Manage a group of approximately 10 Customer Success Managers, ensuring they have the skills, tools, and confidence to excel in both pre- and post-sales engagements
• Ensure CSM-led engagements from product demos to adoption campaigns are persona-specific, data-driven, and tied to measurable outcomes
• Partner with sales leadership to prioritize accounts, align team resources, and ensure we’re driving impact where it matters most
• Build scalable playbooks, demo flows, and talk tracks for key personas, leveraging product usage data and GenAI adoption insights
• Work with Enablement, Marketing, and Product teams to align messaging, share customer feedback, and roll out new initiatives

Requirements:

• 5+ years in a client-facing SaaS role (Customer Success, Sales Engineering, Product Specialist, or similar)
• 2+ years leading high-performing teams
• Deep understanding of financial services workflows; expertise in investment banking, private equity, and hedge funds is a plus
• Exceptional communicator with strong presentation skills and the ability to tailor narratives to senior stakeholders
• Data-driven decision-maker who uses metrics and insights to prioritize and measure success
• Thrives in a fast-paced, high-growth environment and enjoys building for scale