EPIC Revenue Cycle Senior Reporting Business Analyst

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. The Reporting Business Analyst Sr. is responsible for assessing customer analytic needs and providing guidance on best possible course of action to address. This role will have primary responsibilities for real-time or near real-time applications reports and will involve extensive interaction with operational team members and leadership.

Responsibilities:

• Maintains a service oriented approach with customers, providing follow up and responding to issues/ concerns in a timely manner.  Answer staff and client questions in person, via email and via phone.  Provide after-hours on-call support on a scheduled basis.  Responsible for ensuring service level agreement adherence
• Creates standard or custom reports, dashboards, views, etc. summarizing clinical, financial, or operational data for review by executives, managers, physicians and other stakeholders using the Epic Cogito BI tools (Reporting Workbench, Radar, or Slicer Dicer) or Qlik Sense
• Utilizes the report request and development process, including the development of an understanding of a report request, assessment of the appropriate tool to be used to provide the data, creation of a report specification in partnership with the operational stakeholder and application analyst, development of the report and validation of the report by the operational stakeholder to ensure quality, timeliness and accountability
• Serves as the primary point of contact for end users in specific operational areas for reporting needs
• Partners with operational stakeholders to understand current reporting, analytics and data needs/requests and help determine the best approach to meeting those needs
• Partners with operational stakeholders to develop data requirements/specifications so that the appropriate report or dashboard can be developed to meet the need
• Partners with operational stakeholders to validate reports, dashboards and analytics to ensure that the data that is being produced is accurate and represents what the end user needs
• Prepares and maintains key documents and technical specifications for new and existing solutions
• In partnership with the Technical Training team, educates and supports end users in specific operational areas in their use of self-service reporting tools like Epic's Slicer Dicer program, Epic's Universes and Cubes, and Qlik Sense
• Partners with the Epic application teams to ensure that roles/security templates or end users in Epic have the appropriate access to reports and dashboards
• Works closely with end-users to identify and explain data and reporting discrepancies
• Monitors intake queue. Efficiently troubleshoot, resolve, report and close active issues
• Mentor junior members of the team on all the technical and functional areas
• Document standards and best practices and enforce through code reviews of reports to ensure they are being followed
• Plan and execute for retirement of legacy tools (Crystal reports) and conversion to evolving technologies (RW SQL, Qlik etc.)

Requirements:

• Epic Cogito fundamentals, Cogito Tools Administration, Clarity Data Model, Caboodle Data Model and one of the two (clinical/access data model) certifications/accreditation required. (Additional applicable software experience will be considered). Must be obtained within 12 months of date of hire
• Bachelors Degree Required in Computer Science or related field. In lieu of Bachelors Degree related experience in the field, ten (10) years progressively responsible, professional job specific work experience and an equivalent combination of education and training that provides the required knowledge, skills and abilities, combined with demonstrated professional growth and achievement
• A minimum of six (6) years experience with various BI and other analytic reporting software applications with at least 2 of these years in EPIC Reporting Workbench reports and radar dashboards
• Prior experience providing production level support and/or development in business intelligence (BI) environments
• Excellent SQL skills - with the ability to write complex queries that perform well against high volume datasets
• Strong knowledge and experience in data warehouse concepts, enterprise data management practices, participation in strategy discussions is needed
• Excellent analytical and interpersonal skills; demonstrated ability to work with management and customers; proven ability to work independently or as a team member; strong problem solving and troubleshooting skills; ability to translate complex information into simpler terms and concepts
• Service-oriented; must be committed to superb customer service
• Excellent communication (written, verbal and presentation) and people-facing skills, Proven ability to maintain positive peer, customer relationships, interacting positively and productively with teams across organizational lines
• Demonstrates skills in critical thinking, and consensus and relationship building
• Understanding of the full reporting delivery life cycle, from requirements definition to report development and testing required as well as understanding of data management best practices and proper use of data management technologies
• Comfortable presenting to and meeting with senior management, physicians and all levels of staff
• Experience in creating and maintaining reports that summarize data to be used by management
• Must be able to function in dynamic environment subject to changes in schedules and priorities, working on multiple projects/ issues concurrently. Responsibilities may require evening and weekend work in response to needs of the systems supported
• Understands healthcare, hospital and ambulatory terminology, business practices, and industry trends and ideas for data analysis, including regulatory regulations such as HIPAA, DNV and MIPS
• Experience in understanding end user needs and gathering requirements, determining data specifications, designing solutions, or modifying existing work to meet new or changing needs
• Knowledge of clinical documentation and orders databases, data conversion models, workflows, master files, category lists, synonyms and preference lists
• Experience in understanding end user workflows and determining the most appropriate analytics solutions that supports the operational workflows that will provide end users with the data that is needed in the manner that is needed in order to solve the end user's business problems
• Ability to perform job duties independently with minimal supervision and assist other team members in leading complex projects from inception to completion
• Leads team in intake management and assists team members as needed to be sure priorities are aligned and followed up on efficiently