Key skills
Microsoft OfficeTyping 30 words per minuteCustomer service experiencework autonomouslyCommunication
About this role
WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. As a Seasonal Benefit Customer Service Representative, you will have the rewarding opportunity to assist clients with their health care and pension plan inquiries while providing superior customer service in a work from home environment.
Responsibilities:
- Help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans
- Spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience
Requirements:
- Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
- Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
- Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
- High level attention to detail, multi-tasking, and ability to organize work
- Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
- Ability to work autonomously in a self-paced, self-motivated team environment
- Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
- Ability to understand and follow oral and written instructions
- Ability to type 30 words a minute
- Experience working in a customer service-related field
- High School degree required
- Associate or Bachelor's degree nice to have
- Working knowledge of health and welfare and/or defined benefit pension plans
- Experience working in a call center environment
- Ability to read, write and speak Spanish