Business Analyst / Consultant

Maximus is seeking a qualified Business Analyst / Consultant for child support system modernization projects. The role involves supporting large-system implementation efforts, conducting business analysis, and coordinating across project teams to ensure successful project delivery.

Responsibilities:

• Deliver consulting project activities for various projects
• Analyze complex data and identify patterns, recommend actions, and measure outcomes
• Coordinate with technical staff to understand business requirements, specifications, and processes
• Conduct market research and understand market trends
• Create system functional specifications from business requirements
• Interact with organization and client managers
• Perform cost/schedule monitoring
• Identify additional product and service opportunities in customer organization
• Perform duties independently under the direction of the direct manager and/or Project Manager on specific projects
• Support project planning, coordination, and execution activities across one or more Child Support system modernization engagements
• Gather, document, and analyze business, operational, and functional information from stakeholders to support project objectives, deliverables, and recommendations
• Assist in developing, reviewing, and maintaining project documentation such as work plans, status reports, governance materials, requirements artifacts, issue logs, risk logs, meeting notes, and other project deliverables
• Attend interviews, focus groups, workshops, and other meetings necessary to gather information for project deliverables in accordance with the project scope of work
• Attend project meetings with the client, subcontractors, project stakeholders, or other Maximus team members, as requested by the Senior Manager or Project Manager
• Analyze project information, client materials, and working documentation to identify themes, dependencies, risks, issues, and opportunities for improvement
• Research alternative solutions to problems, determine proper approaches, and make verbal and/or written recommendations to appropriate parties
• Review project work products and artifacts for completeness, consistency, and alignment with project objectives, standards, and contract requirements
• Participate in client meetings and offer observations, analysis, and insight to support decision-making and project progress
• Identify risk areas, potential issues, and project dependencies that require proactive attention and support mitigation planning
• Support the preparation of weekly, monthly, quarterly, and ad hoc reports in compliance with contract requirements and project needs
• Support project testing efforts as assigned
• Track action items, follow-ups, and decisions, and help ensure timely completion of assigned responsibilities and deliverables
• Work collaboratively with project staff, client representatives, and cross-functional teams to support engagement goals
• Provide technical and subject matter support related to child support business processes, system modernization activities, and project delivery practices
• On projects with a quality assurance focus, support high-level quality review activities such as reviewing selected work products for adherence to agreed standards, documenting observations, and escalating unresolved concerns as appropriate
• Support the team in completing assigned responsibilities as outlined in the project schedule
• Adhere to contract requirements and comply with all corporate policies and procedures
• Complete project work in compliance with Maximus standards and procedures
• Support all other tasks assigned by the Senior Manager or Project Manager
• Perform other duties as assigned

Requirements:

• Bachelor's degree in related field
• 3-5 years of relevant professional experience required
• Equivalent combination of education and experience considered in lieu of degree
• Must be available to work during standard client business hours. Projects may involve clients from any U.S. time zone, so work outside the individual's local business hours may be required
• Two (2) or more years of experience supporting business analysis, consulting, project coordination, quality assurance support, or related activities on Child Support technology implementation or modernization projects
• Experience working directly with stakeholders to gather information, analyze business processes, document findings, and support project deliverables and recommendations
• Experience supporting project documentation and artifacts such as work plans, status reports, meeting notes, issue logs, risk logs, requirements documentation, governance materials, or related deliverables
• Two (2) or more years of experience working in the Child Support Program or on child support system modernization initiatives
• Understanding of Child Support Program objectives, business processes, federal requirements, and system modernization consideration
• Experience reviewing project documentation, technical artifacts, PMO materials, or other work products on a large, complex systems implementation project
• Ability to organize, analyze, and synthesize information from multiple sources and translate it into clear, actionable written and verbal communications
• Strong analytical, problem-solving, and critical-thinking skills, with the ability to identify issues, assess impacts, and support practical solutions
• Ability to build collaborative working relationships with clients, stakeholders, and cross-functional project teams
• Experience analyzing complex information and preparing summaries, reports, presentations, or other client-ready materials
• Experience executing requirements validation and testing efforts within large-scale system modernization initiatives, including translating complex legacy and future-state requirements into comprehensive test strategies and plans to ensure full functional, business, and technical objectives
• Strong written and verbal communication skills, including the ability to facilitate discussions, document outcomes, and present information professionally
• Ability to take initiative, manage multiple assignments, and work effectively in a matrix-managed, client-facing environment
• Proficiency with Microsoft tools such as Word, Excel, PowerPoint, SharePoint, Smartsheet, and Project
• Must have flexibility for travel and a hybrid work schedule that may include remote and onsite work, depending on client and project needs
• Experience with process improvement, issue identification, and project support activities is preferred
• On projects with a quality assurance focus, familiarity with reviewing selected work products for completeness, consistency, and adherence to established standards is helpful