Senior Business Analyst

Mission Underwriting Services provides technology and operational support for program administrators in the insurance industry. The Senior Business Analyst will drive the design and implementation of technology platforms, analyze business requirements and data, manage projects, and collaborate with internal and external stakeholders to improve business outcomes.

Responsibilities:

• Analyze business requirements and determine the appropriate tools and approaches, and the application of standards and best practices
• Analyze data and develop insights to drive business strategy and decision-making
• Collaborate with other team members to define and establish standards, framework, and best practices for delivery of technology applications and products
• Work with team members to adhere to repeatable and scalable processes for the collection, design, and prioritization of work
• Develop and maintain relationships with internal and external stakeholders to identify emerging trends, needs and opportunities to provide distinctive value and outcomes from the services and data
• Maintain a strategic outlook and stay current with leading technology products and techniques
• Develop and maintain a working knowledge of key business processes to be seen as a trusted advisor to the business in bringing technology to bear on business problems and procedures
• Develop and design testing protocols
• Develop and conduct testing of software deployment and updates
• Create and maintain business process documentation and requirements
• Manage and execute projects, including developing project plans, timelines, and deliverables
• Create and deliver presentations to stakeholders on project progress and findings

Requirements:

• Bachelor's degree in business, finance, or a related field; OR 5+ years of progressive experience in financial services, insurance, or data analytics industry
• 5+ years of Business Analyst experience required
• Proven success in business requirements gathering, design and development proper documentation for prioritization within the overall roadmap and technology direction
• Demonstrated strategic thought leadership around business intelligence capabilities
• Demonstrated ability in business facilitation and effective use of project management techniques/tools
• Client facing experience is required
• Ability to travel up to 20% of the year
• Excellent communication and collaboration skills required to effectively work with a variety of business partners and distribution partners
• Self-motivated and innovative with the ability to set direction, organize and manage own work, and effectively work in collaboration with others
• Ability to work dynamically between IT, Operations, and Underwriting Programs is required
• Ability to acquire core business acumen within a given industry or customer segment
• Ability to synthesize requests, uncover inherent trends, make recommendations about associated implications to business performance, communicate findings and recommendations to a variety of audiences and overall technology roadmap
• Relationship building
• Conflict resolution
• Team player
• Project management
• Financial analysis
• Commercial acumen
• Communication and presentation acumen
• This is a remote position. Planned, in-office activities may be required on occasion (typically 2-4x per year)
• You must live in the United States and be authorized to work in the United States without requirement of employment sponsorship/visa
• 2+ years of Insurance Company, MGA or TPA experience preferred
• Knowledge of business key performance indicators (KPIs) with a preference in KPIs for the risk, insurance, and claims industry
• Experience in the commercial insurance industry and regulatory environment
• Master's degree or equivalent experience preferred
• Project management experience and managing business projects for the full life cycle, from inception to implementation
• Negotiation and conflict resolution skills
• Understands the fundamentals of commercial insurance and claims processes/services
• Working knowledge of insurance technology (i.e., policy and program admin systems)
• Understanding of Agile project management and development process
• ISO knowledge and experience is highly preferred