Verizon Customer Service Representative

Cellular Sales is seeking a Customer Service Representative to provide support to customers by addressing inquiries and resolving issues. The role involves managing customer concerns, documenting interactions, and collaborating with team members to ensure high levels of customer satisfaction.

Responsibilities:

• Accepts, resolves, and escalates internal and external customer concerns
• Documents customer concerns and interactions according to department standards
• Manages follow up contacts with multiple parties in order to resolve concerns in an efficient manner
• Utilizes multiple internal systems to access and research customer accounts and history
• Thoroughly evaluates customer concerns and independently determine reasonable resolutions using department guidelines
• Refers unresolved customer grievances to Verizon Wireless for further investigation
• Provides support to Customer Relations teammates by shadowing and assisting with questions
• Possesses self- motivation to manage time and tasks in order to maintain our department follow up guidelines

Requirements:

• High School diploma or equivalent required
• Strong proficiency in various computer applications and software required
• Previous experience in customer service preferred
• Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office) preferred