Application Support Engineer

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together. As an Application Support Engineer, you will join the Unified Platform Support team, working closely with developers to provide research and compliance tools while supporting high-performance applications in the financial markets.

Responsibilities:

• Operate key parts of a sophisticated data analysis pipeline
• Monitor and troubleshoot production jobs
• Monitor and work through list of data-related issues raised by the system, drilling into those requiring action, including looking into the code
• Consult with developers to determine appropriate courses of action and make suggestions for improvements to the system
• Monitor support channels and respond to user issues (2-10 per day)
• Provide L1 and L2 support for users and collaborate with developers on L3 support
• Onboard support processes for new development teams and applications as the support team continues to expand

Requirements:

• Previous experience supporting, monitoring, and troubleshooting high performance applications in the financial markets industry
• Experience supporting Linux environments
• Experience working with market data or order data systems
• Excellent analytical and troubleshooting skills
• Familiarity with transfer protocols for financial data (FIX, native protocols)
• Exposure to object orientated code. Java, and Python are a plus
• Familiarity with version control software (git or svn)
• Experience with cloud computing, AWS preferred
• SQL experience including queries/updates/table creation/basic database maintenance