Customer Service Representative - Work From Home

Torentify is a recruitment and staffing company that connects businesses with qualified professionals across multiple industries. The Customer Service Representative is a fully remote position responsible for assisting individuals and families with information about available benefit programs and delivering excellent customer service.

Responsibilities:

• Contact individuals who have requested benefit information
• Schedule and confirm virtual appointments
• Explain processes and next steps clearly and professionally
• Answer customer questions and provide helpful support
• Assist clients with completing basic online forms
• Send reminders and follow-up communications
• Maintain accurate and organized client records
• Use digital tools to manage daily customer interactions
• Participate in remote training sessions and team meetings
• Deliver professional service while following company procedures
• Work independently in a remote environment

Requirements:

• Basic computer proficiency and ability to use digital communication tools
• Ability to work independently in a remote environment
• Strong organizational and time management skills
• Professional verbal and written communication skills
• Contact individuals who have requested benefit information
• Schedule and confirm virtual appointments
• Explain processes and next steps clearly and professionally
• Answer customer questions and provide helpful support
• Assist clients with completing basic online forms
• Send reminders and follow-up communications
• Maintain accurate and organized client records
• Use digital tools to manage daily customer interactions
• Participate in remote training sessions and team meetings
• Deliver professional service while following company procedures
• Work independently in a remote environment
• High school diploma or equivalent
• Previous experience in customer service, office administration, scheduling, or phone-based support