Account Manager

Description

Company Overview

AdCellerant is an award-winning unified, AI-enhanced digital marketing platform and growth partner, helping media companies, agencies, and brands, simplify their digital marketing operations, scale revenue, and deliver amazing results since 2013.

Summary of Role

Leads strategic partner onboarding, partner success initiatives, and high-impact account management to drive partner growth, revenue retention, product adoption, and long-term success.

The Account Manager serves as a seasoned contributor responsible for guiding partners through onboarding, campaign launches, migrations, and ongoing strategic success planning. This role partners closely with Operations, Product, Support  and Partner Success teams to ensure partners realize value quickly, maximize campaign performance, and expand their adoption of AdCellerant solutions.

In addition to managing complex partner relationships, this role acts as a subject matter expert and mentor for team members, contributes to process improvement initiatives, and provides feedback that helps evolve partner-facing programs and experiences.

Responsibilities

Strategic Partner Onboarding & Engagement

• Lead onboarding for new partners, including campaign migrations and cross-functional coordination
• Guide partners through customized onboarding experiences focused on foundational digital knowledge, product adoption, and long-term success
• Coordinate with Product, Operations, Support and Partner Success teams to align onboarding plans, goals, and success metrics
• Support onboarding through virtual and in-market partner meetings as needed

Partner Success & Account Growth

• Assist with campaign reporting calls, business reviews, and strategic check-ins with assigned partners
• Deliver strategic recommendations and insights to improve campaign performance and partner outcomes
• Guide campaign positioning, renewal planning, and growth opportunities in collaboration with Operations
• Serve as an escalation point for complex partner concerns and coordinate resolution across internal teams
• Build trusted advisor relationships that drive retention, satisfaction, and long-term partnership growth
• Measure and track advertiser churn, revenue retention, and advertiser renewals

Product Adoption & Strategic Guidance

• Educate partners on AdCellerant products, platform capabilities, process and best practices
• Support the rollout of new products and solutions by training partners understand positioning and implementation strategies
• Provide feedback to Product, Marketing, and Operations teams based on partner needs, challenges, and opportunities
• Identify opportunities to increase product adoption and partner utilization

Mentorship & Team Support

• Support onboarding and development of new team members
• Act as a resource and mentor for team members across pods
• Contribute to consistency and operational excellence across the team

Process Improvement & Cross-Functional Leadership

• Partner with Sales, Operations, Product, and Enablement teams to improve partner experiences and internal workflows
• Contribute partner feedback and insights to help shape future processes and initiatives
• Help document and refine onboarding and partner success workflows to improve consistency and scalability
• Represent the voice of the partner in cross-functional discussions and planning sessions
• Have the ability to cover the sales lead role in the pod during vacations or leaves

Requirements

• 2-3 years of experience in partner success, account management, onboarding, digital advertising, or related fields
• Demonstrated success managing complex partner relationships and driving measurable business outcomes
• Experience leading onboarding initiatives, migrations, or large-scale partner implementations
• Strong understanding of digital advertising products, campaign strategy, and performance optimization
• Excellent communication, presentation, and relationship management skills
• Proven ability to influence stakeholders and collaborate across Sales, Operations, Product, and Customer Success teams
• Experience mentoring team members and supporting organizational development
• BA/BS degree or equivalent experience preferred
• Willingness to travel up to 25% as needed
• Strong understanding of digital advertising platforms and ecosystems, including but not limited to The Trade Desk, Google, and Meta.
• Demonstrated commitment to fostering a culture of accountability, collaboration, and customer-centricity.

Location Information

This role is preferred to be located near our Denver, CO office, with hybrid work from home flexibility.

Team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

Compensation

Compensation for this role is a combination of salary and bonuses, targeting a total annual compensation range of $75,000-$90,000. The base salary range is $55,000-60,000 annually, depending on experience. The bonus structure will be tied to achievement of revenue & retention targets for a select group of partners and advertisers.

Benefits

AdCellerant offers full-time employees:

• Paid vacation, holidays, and sick days
• Health/dental/vision benefits
• 401k retirement plan and company match contribution
• Generous paid parental leave
• Wellness Program
• Work from home flexibility
• Denver, CO headquarters available for hybrid work with in office perks

Life at AdCellerant

Life at AdCellerant is built around one simple belief: if our team thrives, everything else follows. That's guided every decision we've made since opening our doors in 2013, from how we structure our benefits to how we celebrate wins to how we show up for each other and the partners we support.

The result is a culture we're genuinely proud of, recognized by Denver Business Journal, Built In Colorado, and Inc. 5000, but more importantly, one built by the people who work here every day.

Other Requirements

Currently legally authorized to work in the United States on a full-time basis.

Equal Opportunity

AdCellerant is proud to be an equal opportunity workplace. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, marital status, citizenship, age, Veteran status, status as an individual with a disability, or other applicable legally protected characteristics.

Important: Security Notice

We're excited that you're interested in exploring job opportunities with AdCellerant! However, we also want to remind you to be cautious and wary of recruitment scams that have become increasingly common across all industries.

Fraudsters may pose as a representative of a company, and unsuspecting applicants may be invited to participate in fake interviews, asked to fill out fabricated employment applications, or even issued fake offer letters. This is all in an attempt to entice victims to pay money or divulge sensitive personal information.

We take your safety and privacy seriously, and want to assure you that we will never ask for your financial information during any part of the interview process.

Our communication will always come from an @careers.adcellerant.com or @adcellerant.com domain.

If you receive any suspicious activity, please stop communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center. If you're unsure about the legitimacy of an email you received from our recruiting team, please forward it to us at info@adcellerant.com

*** Please do not send resumes via email ***

Additional Notices

E-Verify Statement

AdCellerant participates in the E-Verify program for all new hires. We comply with all applicable federal, state, and local laws regarding employment eligibility verification and do not use E-Verify to pre-screen applicants.

Colorado Job Application Fairness Act

Colorado Residents: In any materials you submit in connection with your job application, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation. You will not be penalized for redacting or removing this information.

Application Deadline

July 30th or until the role is filled.