Head of Virtual Account Management

Company Description

A foodora a Delivery Hero Group, a világ vezető kiszállítási platformjának része. Küldetésünk, hogy fantasztikus rendelési élményt nyújtsunk – gyorsan, egyszerűen és egyenesen az ajtódhoz. Világszerte körülbelül 65 országban működünk. A Delivery Hero Group központja Berlinben, Németországban található, és 2017 óta jegyzik a frankfurti tőzsdén, valamint az MDAX részvényindex része.

Job Description

The Head of Virtual Account Management in the EU will lead a team managing longtail accounts across 5 different markets in Europe. This role is focused on optimizing account performance, driving advertising revenue, and increasing deal value from longtail vendors. The ideal candidate will bring a mix of strategic insight, data-driven decision-making, and operational excellence to create scalable solutions that maximize value for vendors and the business.
 

What’s on the menu: Your Mission

• Develop and execute strategies to drive advertising revenue from longtail accounts. 

• Identify opportunities to increase Average Revenue Per Account through AdTech products and tailored promotional campaigns.

• Analyze vendor performance and implement initiatives to increase deal value and partnership longevity.

• Lead and oversee Virtual Account Management teams across different markets in the EU. Set clear performance objectives for teams and ensure alignment with company goals.

• Foster a high-performing, collaborative team culture focused on delivering value to both vendors and the company.

• Leverage analytics to segment longtail accounts, prioritize outreach, and design targeted campaigns.

• Monitor KPIs such as revenue growth, Deal value, and penetration to measure success.

• Generate insights from performance data to guide strategic decision-making and resource allocation.

• Partner with Process Design, Analytics, and Growth teams to design and implement value-adding initiatives for longtail accounts.

• Act as the central point of contact for VAM-related topics, ensuring alignment with company-wide objectives.

Qualifications

What you bring to the table:
 

• Minimum 8 years of experience in account management, business development, or revenue generation roles in technology, e-commerce, or FMCG industry

• Proven experience in BPO, shared service centers, and process design is required.

• Prior experience of working in a regional team, managing stakeholders across several EU markets, is a plus

• Self-motivated, with a strong sense of ownership over projects and organizational goals

• Willingness to learn, with a desire to understand all aspects of driving growth for the business

• Ability to communicate and collaborate effectively with a diverse range of people and job functions

• Good team spirit with the ability to work independently and efficiently to deliver useful business insights

• Project management skills, with the ability to manage multiple projects simultaneously and prioritize organizational needs

Additional Information

Why foodora?
 

• Be part of a fast-growing, international team backed by a strong and stable corporate background.

• We support your development through thousands of online trainings via LinkedIn Learning.

• You’ll receive group life, accident, and health insurance from your first day, and after the probation period, Medicare health insurance and SZÉP card benefits as well.

• We contribute to your wellbeing with access to our mental health support programme, office massages, and AYCM sport pass contribution.

• We regularly collect employee feedback, and your voice can directly influence how we shape our workplace.

• You’ll work from a modern, fully equipped with everything you need (laptop, phone, etc.), and easily reachable from anywhere in the city - even by bike.

• We also offer extra paid leave based on our internal policies and opportunities to contribute to meaningful causes through our charity partnerships.